Customer Service Management
Resume:
Eric Zent
Email: ********@******.***
Address:
City: Bloomington
State: MN
Zip: 55431
Country: USA
Phone: 952-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Working professional with management experience and exceptional people skills. Versed in problem solving and superior customer service. Desires a challenging role in law enforcement, management, or a new career field.
Educational Background:
High School Dipolma from Rasmussen College, Bloomington MN 1/2001 to 10/2009 (Criminal Justice)
High School Dipolma from Rasmussen, Bloomington MN 1/2001 to 11/2012
Job History / Details:
Professional Summary
Working professional with management experience and exceptional people skills. Versed in problem solving and superior customer service. Desires a challenging role in law enforcement, management, or a new career field.
Core Qualifications
Equipment Maintenance, Lifting
Problem Solving
Reporting Research Results
Quality Focus
Productivity
Estimating, Product Knowledge
Customer Service
Problem Solving
Safety Management
Comfortable handling multiple priorities
Superior organization skills
Able to work in a stressful, fast paced environment
Managing several
MS Office proficient
Superior communication skills
Experience
December 2011 to April 2012
Forest Lake Chrysler Forest Lake, MN
Service Advisor/Writer
Responsible for running the day to day operations of the service department, Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
May 2011 to August 2011
White Bear Lake Chrysler White Bear Lake, MN
Service Advisor/Writer
Responsible for running the day to day operations of the service department, Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
November 2002 to April 2011
Bloomington Chrysler Bloomington, MN
Service Adviser/Writer
Started as a semi skilled technician and was promoted from within to a service adviser position. Below is a list of duties performed while employed at Bloomington Chrysler:
Advise customers about necessary service for routine
maintenance. Liaison between the customer and technician.
Help identify a mechanical problem by questioning the
customer or doing a visual inspection or road test.
Confer with customers about inspection results, recommend
corrective procedures, and prepare work order for needed
repairs.
Prepare a repair order showing time, cost, and labor
estimates for service.
Write a brief description of the problem on the repair order
to help the mechanic locate the problem.
Explain the work performed and the charges to the
customer.
Handle customer complaints.
Education
2011 Rasmussen College Bloomington, MN
Bachelor of Science Criminal Justice
Emphasis on violent offenders. GPA 3.2
2009 Rasmussen Bloomington, MN
Associate of Science Criminal Justice
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