Customer Service Sales
Resume:
Danielle M Williams
Email: ********@***********.***
Address:
City: Coral Springs
State: FL
Zip: 33076
Country: USA
Phone: 754-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
SUPERIOR MANAGEMENT Dynamic career reflecting record-breaking performance and progressive experience in the retail sales management field. Consummate professional with excellent communication skills. Exceptional background in customer service and progressive experience in personnel leadership. Proven ability to learn quickly, assess problems and initiate corrective action. Well-rounded background with demonstrated strengths in reducing turnover, minimizing shrinkage and outperforming sales profit goals. Retail management & Hospitality Skills Quality Assurance Inventory Management Sales Forecasting Budgeting Merchandising Staff Recruitment & Retention Employee Relations Transaction Management Team Leadership & Mentoring Customer Retention Orientation & On-Boarding Training & Development Performance Management Organizational Development HR Policies & Procedures
Educational Background:
High School Dipolma from Broward Community College, Fort Lauderdale FL 1/2001 to 6/2009 (Mass Communications)
High School Dipolma from Palm Beach Community College, Fort Lauderdale FL 1/2001 to 11/2012
Job History / Details:
Professional Summary
SUPERIOR MANAGEMENT Dynamic career reflecting record-breaking performance and progressive experience in the retail sales management field. Consummate professional with excellent communication skills. Exceptional background in customer service and progressive experience in personnel leadership. Proven ability to learn quickly, assess problems and initiate corrective action. Well-rounded background with demonstrated strengths in reducing turnover, minimizing shrinkage and outperforming sales profit goals. Retail management & Hospitality Skills Quality Assurance Inventory Management Sales Forecasting Budgeting Merchandising Staff Recruitment & Retention Employee Relations Transaction Management Team Leadership & Mentoring Customer Retention Orientation & On-Boarding Training & Development Performance Management Organizational Development HR Policies & Procedures
Core Qualifications
Exceptional customer service
MS Office proficient
Sales expertise
Inventory management background
Strong sense of banking ethics
Debt and credit management
Team player
Strong work ethic
Front desk training
Communicates effectively
Event planning
Listening skills
Knowledge of Broward County metropolitan area
Staff management
Exceptional multi-tasker
Operations management
Hospitality expertise
Experience
October 2011 to Current
COACH, INC Fort Lauderdale, FL
Sales Associate
American designer and maker of luxury lifestyle handbags and accessories Provide excellent customer service while assisting customers in finding items that fit their every need as wells as maintaining stockroom and products to the standards of the company Key Results: Decreased store loss by processing shipment and products in an organized manner.
Re-organized stockroom and shipment area to be able to work in a more productive environment.
Assisted in meeting monthly, quarterly, and yearly sales goals, by producing multiple sales and relationships with customers.
11/17/2012 12:00:00 AM
Blue Clothing Company Coral Springs, FL
Anchor
September 2010 to September 2012
Wells Fargo Bank, N.A Coconut Creek, FL
Lead Teller
An FDIC insured bank of California, recently merged with Wachovia Bank. Balanced daily cash deposits and bank vault inventory with a zero error rate.
Greeting customers and making them feel welcome, as well as researching and resolving customer issues on personal savings, checking and lines of credit accounts.
Conducted analysis to address finding ways to make financial services more convenient for customers.Successfully led key projects which resulted in 17 percentage increase in sales over a two-year period. Planned and executed additional products and services to meet customers' needs by referring customers to Wells Fargo partners.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
Opened new customer accounts, including checking, savings and lines of credit.
Reported daily averages and shortages to the operations department.
Delivered prompt, accurate and excellent customer service.
Entered member transaction data into the online banking software.
Examined checks for identification and endorsement.
Supplied tellers with coin and currency as needed.
Trained employees on cash drawer operation.
August 2009 to July 2010
American eagle Outfitters Pembroke Pines Pittsburgh, FL PA
Stockroom Manager
Supervised staff of over 20 Sales Associates.
Facilitated corporate strategies and employees to achieve company objectives in the areas of sales management, store development and store support.
Ensured desired company results in the areas of customer service, profitability, training and merchandising.
Monitored daily sales and customer service performance.
Set aggressive yet realistic goals to ensure success.
Key Results: Maintain stockroom and all shipment when arrives.
Process all products and goods in a timely matter.
Keep up with company standards and expectations all while meeting the customers needs and wants.
Make sure that all merchandise is received on time and contact the corporate off when something is missing or needs to be replaced.
Execute visual standards and presentations on a company seasonal basis, while keeping the customers attraction a main priority.
December 2006 to May 2009
STARWOOD HOTELS & RESORTS WORLDWIDE Sheraton Yan Fort Lauderdale, FL
Front Desk Agent
Accountable for a wide range of job duties in high-traffic, 500-room hotel, including front desk/ reservations, concierge, guest service operations and banquet serving on behalf of full service hotel and restaurant with banquet facilities.
Demonstrated success in organizing tasks, increasing efficiency and obtaining maximum results from limited material and manpower resources.
Earned recognition of senior management on consistent basis for excellent performance.
Key Results: Recognized as an efficient team player who generates significant growth in hotel revenue and effectively motivates personnel to provide superior customer service.
Constantly producing effective results to assist streamlining daily operations.
Greeted, registered, and assigned rooms to guests.
Issued room keys and escorted instructions to bellmen.
Demonstrated quality assurance by promptly contacting housekeeping or maintenance staff to address guest complaints.
Demonstrated financial management skills by successfully establishing pa.
September 2006 to December 2007
Assistant Management
Directed and developed staff of over 20 Sales Associates.
Facilitated corporate strategies and employees to achieve company objectives in the areas of sales management, store development and store support.
Ensured desired company results in the areas of customer service, profitability, training and merchandising.
Monitored daily sales and customer service performance.
Set aggressive yet realistic goals to ensure success.
Key Results: Expertly coordinated the grand opening and oversaw the continuous operation of Anchor Blue's Fort Lauderdale store.
Analyzed daily production reports for sales, markdowns/markups, lost and stolen items and payroll.
Monitored sales floor activity; displayed merchandise, evaluated compliance logs and assisted managers with associate issues.
Produced compelling visual product displays and merchandise layout; purchase and manage inventory.
November 2003 to September 2006
American eagle Outfitters Coral Springs Pittsburgh, FL PA
Assistant Management
Supervised staff of over 20 Sales Associates.
Facilitated corporate strategies and employees to achieve company objectives in the areas of sales management, store development and store support.
Ensured desired company results in the areas of customer service, profitability, training and merchandising.
Monitored daily sales and customer service performance.
Set aggressive yet realistic goals to ensure success.
Key Results: Drove sales by 12 percentage by improving lifestyle merchandising, customer care and staff training.
Devised creative and cost-effective bonus incentives (including special events and contests) that increased employee satisfaction and productivity.
Hired, trained, supervised and motivated sales team to maximize revenue for a 10,000 square foot store generating $200,000 in annual sales volume.
Instructed staff on effective selling and customer service techniques.
Coordinate successful events, store promotions and seasonal sales.
Education
2009 Broward Community College Fort Lauderdale, FL
Bachelor of Science Mass Communications
3.5 GPA
2008 Palm Beach Community College Boca Raton, FL
Bachelor of Science Degree Mass Communications
3.5 GPA
Professional Affiliations
URBAN LEAGUE OF BROWARD COUNTY - 05/2007
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