Project Manager Customer Service

Olli Siebelt

Head Of Client Solutions

OlliSiebelt

Los Angeles, CA

Interactive production, design and user-experience expert with over ten years experience in team building, project managing and launching large scale web sites from concept to delivery. Strong expertise in online business & design strategy, information architecture, brand development, mobile interaction design, digital radio, social media and audio/video production.

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561-***-**** mobile

ExperienceDelivery ManagerSeattle, WA

May 2012 - Present

Responsible for technical program and account management across desktop, mobile and tablet platforms for an enterprise medical application. Daily tasks include coordinating activities with multiple remote team members, deliverable scoping, business and functional documentation and waterfall/agile project oversight. Also responsible for monitoring weekly budget and burn as well as providing resource and UX/usability consulting support as requested.Head Of ProductionLos Angeles, CA

Oct 2010 - Feb 2012Famous Interactive / The Famous Group

Responsible for all project delivery, staff management and program management for a 30 person integrated digital agency on integrated, web, mobile, augmented reality, social and live action projects. Acted as UX lead and resource manager with additional duties included division P&L, staff mentorship and pitch support. Clients included: Paramount, Ogilvy, Dreamworks, Sprint, BBDO, NFL, Chiat/Day, Wonka, PNC, Michelin, OMD, Ubisoft and The CW.Senior Production ManagerLondon, England

Apr 2008 - Aug 2010

Was responsible for all project management and production workflow for multiple clients including Diageo, Unilever, Sainsburys and Orange. Daily tasks included re-sourcing and coordination of multi- functional teams across copy, creative, tech and QA (client, agency and 3rd party) to ensure project completion to budget and deadline in both Waterfall and Agile methodologies. Responsible for forward budget estimating, milestone tracking, technical and functional documentation as well as mentoring of junior project managers.Senior Project ManagerLondon, England

Oct 2007 - Apr 2008Somethin' Else

Acted as lead client-facing project manager and information architect/UX lead for the interactive department of a cross-platform production company. Was responsible for all daily staff budget, account and risk management of client website, CMS and microsite builds along with all IA and back-end technical architecture. Clients included The National Radio Company, Orange and Sony.Technical Project ManagerLos Angeles, CA, USA / London, England

Jan 2006 - Aug 2007

Responsible for launching global music ticketing search engine websites in both the US and UK. Coordinated globally dispersed teams in production, project and search heuristics management. Acted as lead IA, responsible for all customer and client user focus group initiation and feedback. Managed 3rd party technical builds by Razorfish and launched and managed web-based campaigns for a variety of music festivals including Download, Reading, Wireless, Concert for Diana and Latitude.Content Operations ManagerLos Angeles, CA, USA

Jan 2005 - Dec 2005

Acted as the main content manager and website producer for one of the largest US online movie download sites. Responsibilities included liaising between movie studios, title distributors and internal marketing and content teams to ensure site content was updated daily to studio contractual agreements and that project management, usability and technical build best practices were met. Other responsibilities included QA oversight and pitch support for new titles / release windows.Creative Services Project ManagerBedminster, NJ, USA

Nov 2003 - Nov 2004AT&T

Acted as lead project manager in the re-design, re-architecture and daily production of AT&T s intranet and various internal marketing projects. Managed a staff of four in-house designers and producers in design, content, information architecture and marketing strategies for a multitude of internal and regional AT&T stakeholders. Deliverables included websites, live webcasts, Flash interstitials/banners, print materials, online contests and email blasts.Web ProducerNew York, NY, USA

Nov 2002 - Nov 2003

Launched, established and project managed the main on-line site for Fox News personality Bill O Reilly, acting as lead producer and production liaison between Bill, his agents and Fox News/Westwood One executive management. Was responsible for daily production and maintenance of website including all content updating, multimedia production, usability testing and coordination with marketing and production executives at Fox News and 3rd party engineering and customer service teams.Web ProducerLondon, England

Oct 2000 - Sep 2002

Managed a direct four-person team in daily production, page architecture, usability, QA testing and editorial content for the bbc.co.uk/music portfolio of websites. Created interactive content in both HTML and SMIL, handled all audio/video rights clearances thereof and edited weekly newsletters which promoted BBC new music events and features to over 400,000 subscribers.Digital Radio Content ManagerLondon, England

Jun 1999 - Oct 2000

Coordinated, launched and set the editorial tone for the BBC s first multimedia service on the digital radio (DAB) platform for all of the BBC s terrestrial radio networks. Produced text features to enhance the music, sports & news driven shows on BBC Radios 1 and 2 and managed the creation and launch of automated scrolling up-to-the minute news and sports ticker for BBC Five Live.

EducationMA, Digital Radio London, England

Sep 1998 - Jun 1999BA, Corporate CommunicationsStaten Island, New York, USA

Sep 1992 - Jun 1997Diploma, Audio Engineering and ProductionNew York, New York, USA

Sep 1991 - Jun 1992

View Olli's Portfolio for work samples. *******@*****.*** 561-***-**** mobile

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