Customer Service High School

Kelly Brixey

Email: ********@*************.***

Address:

City: jackson

State: TN

Zip: 38301

Country: USA

Phone: 270-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 2 years client interface experience.Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Graves County High School, Mayfield KY 1/2001 to 5/2002 (Basic)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 2 years client interface experience.Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Seasoned in conflict resolution

Courteous demeanor

Large cash/check deposits expert

Visual merchandising proficiency

Energetic work attitude

Store maintenance ability

Inventory control familiarity

Invoice processing

Customer service expert

Adaptive team player

Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

September 2001 to May 2002

Graves County Youth Service Center Mayfield, Ky

Receptionist

Replenished merchandise shelves with items from the stockroom.Guaranteed positive customer experiences and resolved all customer complaints. Capable of making phone calls, working fax machine. Filing and doing paperwork.

March 2010 to May 2012

Sonic Jackson, Tn

Carhop

Created new processes and systems for increasing customer service satisfaction.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.

February 2008 to July 2010

Dollar Tree Union City, Tn

Assistant Manger

Processed merchandise returns and exchanges.Replenished merchandise shelves with items from the stockroom.Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Assisted customers in finding out-of-stock items.Accurately logged all daily shipping and receiving orders.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Maintained adequate cash supply in cash drawers in multiple checkout stations.Expressed appreciation and invited customers to return to the store.

Educational Background

2002 Graves County High School Mayfield, Ky

High School Diploma Basic

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