Customer Service Sales Representative
Resume:
Customer Service/Admin (N. VA.)
********@*****.***
Adriana IW Kenney
Manassas, VA 20109
Phone: 571-***-****
Email: ********@*****.***
QUALIFICATIONS: Possess excellent time management and multi-tasking skills, very organized, responsible with an attention to detail. Organized and can execute task under time sensitive schedules. Experienced in acting as team project coordinator and providing training. Over 15 years experience in the Customer Service industry in positions of increasing responsibility ranging from customer service, sales, and management. During my tenure customer service I served as a supervisor for 3 years and an assistant manager for 2 years. My key attributes are loyalty, effective communicator, detail oriented and team player.
EMPLOYMENT
Feb 2012 -- Present (Seasonal)
Accounts Payable Specialist, JRK Consulting LLC. Fairfax, Va.
With using GCS Premier, entering vendor invoices, processing weekly/monthly check runs, subcontractor payments, 1099's. Making sure all procedures are carried out within DCAA Guidelines.
2006-July 2012
Customer Service Sr. Associate, TACS/Dell, Herndon VA
Answering phone calls from internal and external customers. Researching and responding to basic verbal and written inquiries from customers pertaining to status, eligibility, referrals, etc. Maintains records of incoming call information. Documents and follows up on all customer requests that require adjustments. Maintain acceptable level of production and quality. Supporting management and office goals through positive attitude and teamwork. Utilizing all available resources to ensure accurate translation of information over the telephone. Multi-task in order to attain necessary information. Performing data entry functions in the system database, and performing other tasks as assigned. Managing and maintaining incoming requests to process Stop and Reissues. Working with agencies and developing a better process to Consolidate Travel Agency Groups.
2005-2006
Senior Sales Representative, K12, Herndon VA
Provide Information on home school curriculum. Advise on proper placement, course description, and pricing. Closing of sales, and following up to ensure that curriculum is working well. Developed new training information on new systems introduced. Developed new order form to accommodate the increase in call volume and orders. Develop a rapport, and counsel families with any issues that may have risen during the current home schooling year. Directed parents to proper sources for laws and regulation on home schooling. Provided information on the changes of K12 curriculum as the company grew and the product changed. Use MS Word, Excel, PowerPoint, and Outlook
2004-2005
Kelly Services, Herndon VA
Sales Representative, K12 Inc., Herndon VA
Provide Information on home school curriculum. Advise on proper placement, course description, and pricing. Closing of sales, and following up to ensure that curriculum is working well. Developed new training information on new systems introduced. Developed new order form to accommodate the increase in call volume and orders. Develop a rapport, and counsel families with any issues that may have risen during the current home schooling year. Directed parents to proper sources for laws and regulation on home schooling. Provided information on the changes of K12 curriculum as the company grew and the product changed. Use MS Word, Excel, PowerPoint, and Outlook.
Payroll Assistant, CSC, Dulles VA
Call Center Environment in the payroll department. Answering questions about paychecks. Correcting and escalating payroll issues. Correcting and escalating timecard issues. Use MS Word, Excel, PowerPoint, and Outlook.
2001-2004: Operations Coordinator, Independence Air, Dulles International Airport Responsible for ensuring the safe, efficient, and timely departure of each Independence Air flight from the IAD hub. Coordinate the actions of all related operational groups to manage the flow of critical information across functional boundaries. Pre-plan for each aircraft arrival in conjunction with the Operations Supervisor. Communicate and coordinate the plan with the supervisors of all related operational groups assigned to the work area. Communicate operational issues to the team. Ensure that all operational groups and their resources are on hand to meet arriving aircraft and carry out duties assigned during the turn. Assist related supervisors in prioritizing tasks. Facilitate the downloading of each arriving aircraft. Ensure team members are carrying out their assigned duties. Conduct post-departure duties, including assessing attainment of performance goals, analyzing delays, and rewarding success. Conducts continuous liaison with related operational groups during aircraft turns. Prepared to refocus resources based upon changing departure priorities. Monitors the aircraft boarding process. Use FliteTrac, Open Skies, Gate Manager Software, MS Word, Excel, PowerPoint, and Outlook.
Ramp Supervisor, United Airlines Express, Dulles International Airport
Responsible for the courteous treatment of our customers before and after each and every flight. Constantly monitors and motivates staff and team members. Delights customers and team members. Ensures the safety of the flight by following all procedures. Adheres to FAA, Independence Air, and local airport safety operating regulations and procedures.
Demonstrates a working knowledge and understanding of all Customer Service functions.
Responsible for training of new employees and implementation of new policies. Use FastAir, Apollo, Unimatic, MS Word, Excel, PowerPoint, and Outlook.
2000-2001
Customer Service Agent, Piedmont Airlines/ US Airways Express, Dulles International Airport Check-in passengers, board flights, reroute misconnected passengers, and reroute cancelled flights. Use Sabre, MS Word, Excel, PowerPoint, and Outlook.
1999-2000
Customer Service Agent, US Airways, Dulles International Airport
Check-in passengers, board flights, reroute misconnected passengers, and reroute cancelled flights. Use Sabre.
1998-1999
Certified Nurses Assistant, Twin Oaks Nursing and Rehabilitation Center, Chico, CA
Provided assistance in the daily care of residents by assisting in the resident's rehabilitation and rehabilitating exercises. Provided companionship to residents and families. Performed post-mortem care. Use MS Word, Excel, PowerPoint, and Outlook.
Education: College studies at Brevard Community College and Butte Community College in General Studies (24 credit hours)
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