Customer Service Sales

Dennis J. Guerra

Email: ********@********.***

Address:

City: Katy

State: TX

Zip: 77493

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service and Sales Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Eager to use my over 12 years of Customer service experience, Problem solving, trouble shooting and communication skills that will benefit the company and customers on a day to day basis.

Educational Background:

High School Dipolma from San Benito Literacy Center, San Benito TX 1/2001 to 3/2000 (Basic)

Job History / Details:

Career Overview

Customer Service and Sales Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Eager to use my over 12 years of Customer service experience, Problem solving, trouble shooting and communication skills that will benefit the company and customers on a day to day basis.

Core Strengths

The ability to deliver outstanding customer service.

Ability to problem solve.

Attention to detail.

Ability to adapt to a high and fast pace environments.

Strong empathy skills.

Ability to multi task.

Positive dynamic personalty.

Excellent listening skills.

Work Experience

June 2007 to October 2012

Echo Star Dish Network Harlingen, Texas

Customer Service Specialist III/Sales/Retention

Respond to, handle and resolve customer service inquires on incoming calls. Provide customers with product and service information, process orders. Identifying customer issues and de-escalate customer issues all while providing retention assistance. Billing assistance and problem solving. Also having the opportunity to train new hires, monitoring calls, computer program assistance, one on one feed back,

October 2006 to June 2007

U.S.A Wireless Verizon authorized retailer Harlingen, Texas

Store manager/Sales

Managed daily store activities. In store sales on one to one basis with incoming customers. Provided plans and offers while using my sales and customer service skills to ensure my store hit all its daily requirement's and quota's. Maintained store inventory and supplies, orders etc. Opened and closed store and made all bank deposits at the end of the night.

May 2004 to October 2006

Furniture Leasing Co. Harlingen, Teaxas

Store Manager/Sales/Driver/Collections/Assembly

Managed daily store activities for 3 employees. Keep up of store inventory and floor and window show rooms. Phone collection and door to door collections on a weekly and daily basis. Assisted customer on the floor in sales and cash purchases using my strong customer service and sales skills.

Educational Background

2000 San Benito Literacy Center San Benito, Texas

GED Basic

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