Customer Service Sales

Noble Young

Email: ********@******************.***

Address:

City: Chicago

State: IL

Zip: 60652

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Motivated customer service representative with over three years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from Grinnell College, Grinnell IA 1/2001 to 5/1974 (Economics/Political Science)

Job History / Details:

Career Overview

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Core Strengths

Store maintenance

Inventory control

Large cash/check deposits

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Seasoned in conflict resolution

Quick learner

Large cash/check deposits expert

Proficient in cash management

Shipping and receiving professionalCustomer service expert

dures

Customer service expert

Fashion knowledge

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

July 1996 to Current

The Loan Store Chicago, Ill

Loan Officer

Earned management trust by serving as key holder, responsibly opening and closing store.Assisted customers in person and via telephone.Helped drive sales goals and achieve monthly quota figures.Increased territory sales by surpassing monthly goal of $200K.

Guaranteed positive customer experiences and resolved all customer complaints.Scored in top 10 percentage of employees in successful resolution of issues

February 1993 to July 1996

Motorola Chicago, Ill

Quality Technician

Routinely answered customer questions regarding merchandise and pricing.Accurately logged all daily shipping and receiving orders.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Politely assisted customers in person and via telephone.Achieved high sales percentage with consultative, value-focused customer service approach.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Communicated all merchandise needs or issues to appropriate supervisors.Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.Handled cash stock and inventory balances.

February 1992 to February 1993

Family Dollar Chicago, Ill

Store Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Interacted with customers and retail buyers to expedite orders.

Educational Background

1974 Grinnell College Grinnell, Iowa

Bachelor of Science Economics/Political Science

Coursework in Business, Marketing and CommunicationsMinor in Business

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