Manager Customer Service

Kimberly Johnson

Email: *********@********.***

Address: *** * ******* **

City: Escondido

State: CA

Zip: 92025

Country: USA

Phone: 760-***-****

Skill Level: Management

Salary Range: $30,000

Willing to Relocate

Primary Skills/Experience:

Managment House Keeping Driver

Educational Background:

High School, TYPING

Pontiac Central, 09/1980 - 06/1985

Pontiac, MI

Job History / Details:

Manager -Driver

SUMMARY OF ACCOMPLISHMENTS

* Customer and Employee Relationship Management

* 10 + years of management experience. Responsible for total profit loss, use of computer applications to track sales and other information for reporting to corporate headquarters. Involved in increasing sales, reducing turnover, improving loss prevention. Background includes budgeting and inventory control, as well as hiring and training, scheduling and supervising personnel .Possess excellent leadership,, organization, communication, critical thinking and analytical skill.

* 3 Employee of the month awards and supervisor of the year award

EMPLOYMENT

driver/ asst manager - 2010 - Present

Dominon's pizza, San diego

Delivered pizza's on time, Recruited and hirer assist with management supervised and trained 40 to 50 employees.Handled monthly inventory and keeping our labor goals on track, resolving problems in inventory. Assisted customers with inquires and complaints, satisfying specific needs

Supervisor / Driver - 2006 - 2009

TLC, San Diego County, San Diego, CA

Performed field work, vehicle inspections and monitored drivers in day to day operations Received Safe driver award.

Packed, and picked-up and delivered customer online grocery orders.

Made deliveries throughout San Diego Country.

Coordinated routes though dispatch, manage between 28 to 75 divers in all of San Diego Country.

Hiring, training, payroll,human resources, disciplinary action and solve customer"s issues.

Manager - 2007 - 2008

Albertsons, Rancho Bernardo, CA

Managed staff of Customer Support professionals ensuring accuracy in order processing, quality customer service, professional demeanor and proficiency with technology. picked and packed daily orders for customers that order online. Also review sales and labor reports and write weekly employee schedules.

Driver / Warehouse - 2001 - 2006

Factory Motor Parts, Vista, CA

Delivered and picked up freight, drove about 5,000 miles per week,Traveled though 10 assigned cities,various types of freight, including hazardous material. Dock worker / forklift driver, fed ex and ups computer and pick and pack orders.

Driver/ Assistant Manager / Supervisor - 1992 - 2003

Dominos Pizza, Washington D.C, CA, MI

Delivered pizza's on time, Recruited and hirer assist with management supervised and trained 40 to 50 employees.Handled monthly inventory and keeping our labor goals on track, resolving problems in inventory. Assisted customers with inquires and complaints, satisfying specific needs while exceeding expectations.Managed daily operations of business with 120,000 Monthly sales through, improved management techniques.

Scheduled work shifts for 40-50 employees cutting cost through redesigned processes and improvement to efficiency.

SKILLS

* Payroll Reporting, Job Evaluation and daily reports on daily activities.

* Operation Systems: Microsoft, Windows 98, Windows XP, Windows Vista and Windows 7

* Software: Microsoft office ( word and excel )

* Developing incentive / Bonus Programs.

EDUCATION

Pontiac Central High

300 W.Huron St.

Pontiac, MI

H.S./Major/Diploma

GPA: 3.5

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