Customer Service High School

JAMIE L BEITLER

Email: ********@******.***

Address:

City: Midvale

State: UT

Zip: 84047

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 10 years client interface experience. Adaptable, with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.

Educational Background:

High School Dipolma from Granite High School, Salt Lake City UT 1/2001 to 6/1993 (General studies. Business)

Job History / Details:

Professional Summary

Highly enthusiastic customer service professional with 10 years client interface experience.

Adaptable, with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction.

Core Qualifications

Creative problem solver

Excellent communication skills

Customer service expert

Hard working and self-motivated

Team leadership

Material handling

Knowledgeable of quality control standards

Inventory control

Microsoft Word, Excel, PowerPoint

Experience

February 2006 to August 2012

L3 COMMUNICATIONS Salt Lake City, UT

Material Management/Handler

Recorded numbers of units handled and moved, using daily production sheets or work tickets.

Responsible for careful handling of all merchandise to avoid damage.

Developed and maintained strong and clear communication and rapport with plant personnel.

Completed key projects on time, on budget and with a high level of accuracy.

Mastered the intricacies of the process flow within each department.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Developed reputation as an efficient service provider with high levels of accuracy.

Worked under strict deadlines and responded to service requests and emergency call-outs.

11/1/2012 12:00:00 AM

Facilitated information flow between customer service, account management operations, quality assurance, and collections.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

June 2005 to September 2005

TruGreen ChemLawn Salt Lake City, UT

Customer Service Representative/Collections

February 2000 to September 2001

College Tuition Assistance Salt Lake City, UT

Call Center

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Participated in various incentive programs and contests designed to support achievement of production goals.

February 1999 to March 2000

BrookHaven Brewery Midvale, UT

Manager/Server

Assisted guests with making menu choices in an informative and helpful fashion.

Responsible for coordination of up to 18 servers in restaurant with capacity of 200.

Education

6/1993 Granite High School Salt Lake, UT

High School Diploma

Coursework in Business and Management.

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