Customer Service Manager

RENEE BURCHELL

Email: *********@********.***

Address: **** ***** ***** **.

City: LITTLE RIVER

State: SC

Zip: 29582

Country: USA

Phone: 843-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Renee M. Burchell

3908 Tybre Downs Cr. aa Little River, SC 29566 aa 843-***-****

*********@********.***

FOOD SERVICE MANAGER/RESTAURANT MANAGER

Operations Management aa Profit and Loss Responsibility aa Team Leadership

Highly accomplished, visionary professional with a marketing background in driving sales, customer service, quality and profitability improvements in restaurant and bar environments. Dedicated to providing customers with best - in - class service to promote retention and repeat business. Skilled supervisor with background in managing and training teams of up to 30 employees. Proficient in Microsoft Office.

CORE COMPETENCIES

aa Strategic Planning aaProfit and Sales Growth aaInventory Control aaRelationship Building aaPurchasing/Ordering aa Customer Service aaCatering Services aaMenu Planning and Design aaProcess Improvements

aaRecruiting and Hiring aaStaff Training/Development aaQuality Control

PROFESSIONAL EXPERIENCE

Big K Taaas BBQ aaa North Myrtle Beach, SC 2011 to Present Operations Manager

Hold full responsibility for restaurant and catering services. Oversee purchasing and payroll processing functions. Hire, train, and manage team of 10 employees. Create and update beer and liquor menus.

Key Achievements:

aaa Grew sales of alcohol of 35% from previous year.

aaa Developed new sales channel and maintained profitability during

economic downturn by creating

Innovative marketing concept.

aaa Drove improvements in customer service and quality by implementing

new processes.

aa.Continuedaa

Mick & Mikeaaas Sports Bar aaa North Myrtle Beach, SC 2005 to 2011 Bar Manager

Led operations, purchasing, personnel, and inventory for busy sports bar and grill. Hired and trained employees, managed daily operations and oversaw purchasing functions

Key Achievements:

aaa Minimized labor costs by maintaining operations with only two

employees per shift.

aaa Drove sales and minimized waste to reach profit objectives.

Hawg Wild aaa North Myrtle Beach, SC 2003 to 2005 General Manager

Managed all operations, quality, customer service, and personnel functions for bar and restaurant. Supervised team of 25 employees, recruiting and training up to 50 additional staff as needed for special events.

Key Achievements:

aaa Overhauled all operations, policies, and procedures to increase annual

by 100 k in 1st year.

aaa Turned around under performing organization to sell for profit.

Career Notes aaa Prior success in restaurant, food service

aaa Apple Gold / Corporate Trainer / Trouble Shooter aaa San Diego, CA

aaa Phillips Supper House / Food & Beverage Manager aaa Las Vegas, NV

Certifications aaa

Tips

SC Food Handlers Permit

American Culinary Institute aaa Restaurant Engineering & Psychology

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