Quality Assurance Manager
Resume:
Charles Barnes
Email: *********@********.***
Address: **** *. ******** ***.
City: St. Louis Park
State: MN
Zip: 55426
Country: USA
Phone: 763-***-****
Skill Level: Experienced
Salary Range: $90,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Charlie Barnes
Quality Assurance Analyst
6615 W. Franklin Ave.
St. Louis Park, MN
*********@********.***
Technical Business Analyst
SUMMARY
Quality Assurance Software Test Analyst able to leverage human resource as well as technical skill to achieve advancement of task objectives. Proficient in customer requirement identification and process planning. Team oriented leader successful in driving active business methodology for software application interface development and quality assurance.
CURRENT TECHNICAL SKILLS
Software: Mingle Agile Project Management, Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Contact Center Express (UCCX), Cisco Customer Response Solution (CRS), Cisco Unified CallManager (CM), Calabrio Workforce Management (WFM), Calabrio Quality Manager (QM), Cisco Agent Desktop (CAD), Splkzilla III Bug Tracking, Testlink, BugAware, Remedy ARS, Watchfire Linkbot, Visio, Automated Cartridge Library (ACSLS), MS Office Suite 2010, SQL Server 2005, Photoshop CS, FrameMaker, Synchronize, HTML, Visual Basic, Dovico.
RELEVANT EXPERIENCE
The Bulldog Companies Minneapolis, MN 2012
Quality Assurance Software Test Analyst
Contract software testing with a digital marketing firm. My work involved two software projects involving healthcare user assessment and product advertising marketed for mobile devices. Validated web-based applications for usability and customer requirement fulfillment.
Tested in multiple browser environments.
Verified applications for Android mobile operating systems.
Member of an Agile development team.
Defect documentation, tracking, and backlog verification.
Calabrio, Inc. / Spanlink Communications Plymouth, MN 2007 - 2010
Quality Assurance Software Engineer
Responsible for software usability identification and validation for Calabrio/Spanlink software products. Worked with active call center environments to improve telephony agent and customer interaction. Projects involved voice (VoIP) and screen recording for group and individual monitoring, evaluation and training and legal purposes. Also worked on call center automated workforce time planning management based on agent configuration and skill association applications.
Identification and decomposition of product specification requirements for test planning.
Created logic diagrams for application requirement analysis.
Creating and executing test plan based on project description and scope.
Use case creation and execution based on project priority.
Test automation scripting using VB Scripting and JavaScript.
Problem documentation, defect tracking and backlog management.
Communicate issues clearly with development teams.
Lab system environment management using Cisco call center applications.
Administrator for Splkzilla defect and Testlink test case management utilities.
Train associates on product knowledge and product enhancement directives.
Involved in waterfall-to-agile transition for product development teams.
SoniqCast, LLC Minnetonka, MN
Quality Assurance Manager, 2003 - 2004
Manager of product development, quality assurance and acceptance for SoniqCast products.
Develop product business and functional requirements; document product specification.
Test plan development and user acceptance testing for product deployment.
Manager of defect tracking and backlog.
Manager of technical and publication documentation.
Manager of SoniqCast customer support.
Manager of product return authorization (RMA).
Manager of online product sales and marketing.
Product lifecycle management (PLCM).
StorageTek (Minnesota Research and Development Center) Brooklyn Park, MN 1997 - 2003
Software Test Engineer
Group leader responsible for software usability verification and object validation of Graphic User Interface (GUI), and other Embedded System domains.
Analyze product specification documentation to identify user task elements; resulting in verification of product requirements and user acceptance.
Test detail planning utilized OOA methodology and Embedded System software design.
Administered training for team associates in test case development and writing skills; improving test case usability and efficiency standards.
Manage SQL database development, record migration and administration; improving test case data storage and accessibility.
Instrumental in test case writing and automation process that improved person-hour allocation and execution time cost.
EDUCATION
Bachelor in Business Administration Academy College, Bloomington, MN
Graduate 2004, Summa cum Laude (4.0)
Associate of Applied Science Degree Academy College, Bloomington, MN
Network Systems Administrator Program
ACTIVE CERTIFICATION
National Certification for Customer Support, National Retail Federation. 2012
PROFESSIONAL DEVELOPMENT
Recent Books: Agile Samurai; Agile Testing; Scrum Development; SalesForce.com Handbook; Network+; Certified Software Test Engineer (CSTE CBOK); Sam's Teach Yourself SAP
Project Requirement Development and Writing
Effective Testing Procedures
Improving the Effectiveness of Testing
IPPC Enterprise System Administrator
UCCX Express System Administrator
Business Management Strategies
SQL Database Migration and Implementation
Sales Management Training and Sales Technique
Twin Cities Quality Assurance Association (TCQAA)
LinkedIn Groups: Cloud Testing; Automated Functional Testing; Software Testing and Quality Assurance; Security Testing; Test Management; Cisco IPPC, ICM; QuickTest Professional
OTHER BUSINESS EXPERIENCE
Business Owner/Operator
Sales Manager/Trainer
Store Manager
MILITARY
USN -6 yrs.; Interior Communications -Nuclear Program; Honorably Discharged.
The Bulldog Companies ( 612-***-**** ( **@*******************.*** ( HYPERLINK "http://www.thebulldogcompanies.com"www.thebulldogcompanies.com
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