Customer Service High School

Amanda LaVita

Email: ********@**********.***

Address:

City: Milton

State: MA

Zip: 02186

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To work for an employer who offers an excellent work environment, as well as the option of advancement. Able to learn new tasks very quickly and efficiently. Very courteous and reliable to handle many different forms of multi tasking.

Educational Background:

High School Dipolma from Colerain High School, Cincinnati OH 1/2001 to 5/1992 (College Prep)

High School Dipolma from Northern Kentucky University, Cincinnati OH 1/2001 to 11/2012

Job History / Details:

Career Overview

To work for an employer who offers an excellent work environment, as well as the option of advancement. Able to learn new tasks very quickly and efficiently. Very courteous and reliable to handle many different forms of multi tasking.

Core Strengths

Energetic work attitude

Courteous demeanor

Excellent communication skills

Conflict resolution

Adaptability

High customer service standards

Flexibility in scheduling

In-depth pharmacy law knowledge

Strong problem solving ability

Motivated self-starter

Data entry specialist

Pharmacy law knowledge

Prescription drug labeling

HIPAA Regulations

Accomplishments

Processed more than 1,600 prescriptions on average each week as a Pharmacy Technician.

Filled and dispensed an average of 300 prescriptions per day with 100 percentage accuracy.

Work Experience

February 2012 to October 2012

Humana / RightsourceRx Inc. Springdale, OH

Item Entry Tech/ Customer Service Representative

Processed Prescriptions via Item Entry for Humana Members in order to maintain their mail order supply of maintenance medications. These prescriptions were sent in via fax from their prescribers or directly through the mail from the patients. The expectation of the department was to have each technician enter up to 34 prescriptions per hour with very little to zero errors when processing these orders. Exceeded the department average and entered approximately 38-40 prescriptions hourly with very little to zero errors daily. Worked at least 50 hours weekly. Was always willing to work as much Overtime as the department needed in order to exceed patient expectations so they would receive their medications in a timely manner.

June 2008 to January 2012

Express Scripts, Inc Mason, OH

Prior Authorization Representative/ Customer Service

Prior Authorization Representative / Prescription Management for 3rd Party Processor Processing Prior Authorization requests for hundreds of patients prescription medications to be reviewed by the patients insurance plan for payment.

Strong Customer Service Skills.

Entering information (data entry) via fax from physicians and pharmacies in order to get medications covered by health plan that is not usually covered on patients plan.

Working long hours to ensure PA's are processed as quickly as possible.

Worked as an acting Supervisor, leading a 8-10 person team for 12 hours, handling the incoming call volume and making sure that all incoming faxes were processed completely before the end of the business day.

May 2006 to May 2008

Skilled Care Pharmacy Mason, OH

Pharmacy Technician

Work in a pharmacy that provides prescription services to long term care facilities.

Fill over 3,500 prescriptions daily.

Have great experience with the knowledge of over thousands of drugs.

Package thousands of medications in to their own unit dose packages so they can be dispensed and sent to nursing facilities for their patients.

Very fast paced environment that I really enjoy being a part of.

Work well with others and I have a very great personality to get along well with anybody that I encounter.

February 2006 to June 2006

First Call Personnel Cincinnati, OH

Pharmacy Technician

Worked via this temporary agency until I was hired FT to work for Skilled Care Pharmacy.

Currently working at a very busy nursing home/private pharmacy filling hundreds of prescriptions on a daily basis.

Able to stand for hours at a time.

Work well with others.

Hard working and dedicated to helping people with their prescription needs.

Over 12 years of pharmacy technician experience.

Became CphT in 1998 while working for the Walgreen's Company.

June 2000 to June 2001

New England Organ Bank Newton, MA

Lead Receptionist

Answered very busy telephone switchboard.

Directed phone calls to appropriate staff members or their voicemails.

Sorted and placed mail in employee's mailboxes.

Ran mail machine and set mail out to mailboxes daily.

Ordered and kept supplies in an orderly fashion.

Assisted in mailings of bulk mail or brochures.

Involved with writing letters to families who have lost loved ones.

Very courteous to clients and vendors who enter the office on a daily basis.

July 1995 to June 2000

Walgreen's Company Saugus, MA

Lead Pharmacy Technician

Assisted Pharmacist with filling written or phoned in prescriptions from the doctor's office.

Phone the offices for refills for patients.

Assisted patients with any questions they may have on medications as well as OTC products.

Very customer service oriented.

Educational Background

Colerain High School Cincinnati, Ohio

High School Diploma College Prep

Northern Kentucky University Highland Heights, Ky

Pharmacy

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