Customer Service Manager

Tom Forrest

Email: *********@********.***

Address: **** *. ******** *****

City: Phoenix

State: AZ

Zip: 85029

Country: USA

Phone: 602-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Thomas E. Forrest

3317 W. Paradise Drive

Phoenix, AZ 85029

Cell: 602-***-****

Email: *********@********.***

JOB OBJECTIVE

ADMINISTRATIVE MANAGEMENT

Successful management professional with a strong history of progressively responsible positions.

Decisive and highly organized with superior analytical capabilities along with profit-oriented goals.

As Chairman of the National Association of Credit Management, responsibilities included reorganizing the association while saving the company money by significantly reducing operating expenses.

While Assistant Controller at DPT-Taylor Brothers Foods, spearheaded a total reorganization of their credit department that resulted in significant cost savings.

AREAS OF EXPERTISE

aa Credit Management

aa Contract Negotiations

aa Management Reporting

aa Team Building and Motivating

aa Payroll, Accounts Payable/Receivable

aa Human Resources Management

aa Purchasing/Inventory Control

aa Staff Training and Development

EDUCATION

B.A. Business Administration, Northern Arizona University, Flagstaff, AZ

Thomas E. Forrest

Page 2

3317 W. Paradise Drive

Phoenix, AZ 85029

Cell: 602-***-****

Email: *********@********.***

PROFESSIONAL EXPERIENCE

2008-Present

Associate Pastor for two churches in Arizona

2005 aaa 2007 Realty Ambassadors aaa Phoenix, AZ aaa Vice President of Operations

Coordination of office operations, hiring and evaluating office personnel, interviewing and hiring new agents. Reorganized staff and reduced overhead which resulted in significant savings. Designed and implemented cost controls with quantifiable results, streamlining work procedures and processes. Contributed to improved operations and overall performance improvements.

1997 aaa 2005 Century 21 Tradinaaa Places aaa Phoenix, AZ aaa Branch Manager/Relocation and Referral

Responsible for branch operations including negotiation of contracts, dollar amounts, profits and cost savings. Managed incoming/outgoing referrals to real estate offices nationwide. Coordinated personnel training and development and served as a liaison between company and clients to assist in their relocation.

1996-1997 National Association of Credit Management - Phoenix, AZ aaa Marketing Director

Coordinated statewide seminars to educate members and potential members in Association benefits and services. Responsible for customer service, customer satisfaction scores, and key account management results. Contributed to strategic planning and long-term business development. Responsible for recruiting personnel and their success within the organization, as well as measured improvements in manpower and organization performance.

1994-1996 Americaaaas Food, Inc. - Chandler, AZ aaa Plant Manager

Responsible for credit, production, sales, fleet operations and all administrative functions of the company. Streamlined accounts payable and receivable procedures, creating substantial savings.

1989-1994 DPI aaa Taylor Brothers, Inc. aaa Mesa, AZ aaa Assistant Controller

Accountable for the fiscal and operational management of the credit department, payroll operations, personnel and benefits administrations, and forms control. Worked within customer service as a Liaison with major accounts to resolve issues and reconcile outstanding/disputed account balances. Directing the credit department through an operational reorganization resulted in increased productivity and efficiency by significantly reducing receivables and establishing a low delinquency rate.

1984-1989 Arrowhead/Perrier Water aaa Phoenix, AZ aaa Credit /Customer Service Manager

Instrumental in planning, development and establishment of Credit and Collections, and Customer Service departments. Handled initial staffing for clerical and support personnel. Created and implemented departmental policies and procedures including job descriptions.

REFERENCES WILL BE FURNISHED UPON REQUEST

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