Customer Service Sales

Michael Abernathy

Email: ********@********.***

Address:

City: Austin

State: TX

Zip: 78729

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified sales agent with 15 years in fast-paced sales and customer service call center environments. Personable and professional under pressure, skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.

Educational Background:

High School Dipolma from North Canyon High School, Phoenix AZ 1/2001 to 5/1996 (General)

Job History / Details:

Summary

Qualified sales agent with 15 years in fast-paced sales and customer service call center environments. Personable and professional under pressure, skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.

Highlights

Highly customer service-oriented

Self-sufficient

Positive and friendly

People-oriented

Detail-oriented

Excellent work ethic

Energetic

Commissioned sales

Exceptional time management

Resolution-oriented

Dependable and reliable

Established track record of exceptional sales results

Excellent communication skills

Compelling leadership skills

Accomplishments

Managed a successful sales team of 25 members who consistently exceeded sales goals by 30 percentage each month.

Experience

June 2011 to March 2012

Franklin Financial Phoenix, Arizona

Team lead

Led sales calls with team members to establish sales and customer retention goals.

September 2010 to August 2011

Triton Technologies Phoenix, Arizona

Sales agent

Took daily inbound calls and key-entered orders and consistently met and exceeded department expectations for productivity and accuracy levels.

April 2006 to August 2010

Health Care One Tempe, Arizona

Sales manager

Hired and trained sales staff of 25 members, generated monthly and annual sales reports and resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Education

1996 North Canyon High School Phoenix, Arizona

GED General

3.0 GPA

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