High School Customer Service
Resume:
Brandon Dufrene
Email: ********@*********.***
Address:
City: Albany
State: LA
Zip: 70711
Country: USA
Phone: 225-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth.
Educational Background:
High School Dipolma from Maurepas High School, Maurepas LA 1/2001 to 4/2008 (Electronics Technologies and Communications)
High School Dipolma from ITI Technical College, Maurepas LA 1/2001 to 10/2012
High School Dipolma from Faulk Alford Training Facility, Maurepas LA 1/2001 to 10/2012
High School Dipolma from Safety Council, Maurepas LA 1/2001 to 10/2012
Job History / Details:
Summary
Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth.
Highlights
Test equipment operation
Diagnostic testing
Safety-oriented
AC and DC motor drives
Electronic test tools
Proficient multi-tasker
Interpersonal communication skills
Problem-solving and analysis skills
Strong mechanical aptitude
Prior experience with MSDSs
Prior supervisory experience
Security Systems and Closed Circuit Television
Technical writing skills
Working knowledge of nuclear station procedures
Ability to translate technical specifications
Able to work in confined spaces and wind turbines
Excellent analytical and methodical skills
Gas plant knowledge
Safety inspections
Self-motivated
Paging and Audio/Video Systems
Component Level Troubleshooting
Accomplishments
Maintenance/Repair
Repaired AC/DC circuits and multiple volt type 3-phase circuits.
Inspection
Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.
Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems.
Customer Satisfaction
Production
Increased production by 2.5 units per hour when supervising the electronics department for Xenetech.
Education
Earned a 3.35 GPA out of possible 4.0 GPA while achieving my Associates degree at ITI Technical College.
Experience
June 2010 to Current
Remote Inspection Technologies LA
Repair Service Manager / Field Supervisor / Lead Tech
Lead technician on a variety of inspection class ROV's used in nuclear, oil, natural gas and other various applications.
Responsible for the maintaining and repairing of all RIT equipment (Crawlers, PTZ Cameras, Control units, etc.) Manage all incoming repairs for customers.
Manage the budget for the service department.
Training Instructor for clients and employees on all robotics and procedures provided by RIT.
Plan work related trips and set up accommodations for myself and technicians when working abroad.
Responsible for setting up on site repairs with customers across several North America.
On-site supervisor and equipment operator when performing inspections for clients.
Locate utilities underground and under water with precision Bathymetry equipment
Responsible for Maintaining excellent client relationships, time logs, video editing, and job conclusion reports.
Engineer and build new technologies and incorporate them with ROV's.
Set up and manage the company's asset and inventory tracking software and work directly with accounting to keep an accurate account of all incoming and outgoing items.
10/29/2012 12:00:00 AM
Electronics Supervisor
Set new production record in February 2006.
Increased productivity by 2.5 hours per unit.
Perform all electronic technician duties.
Oversee other technicians to ensure the quality of the electronic devices.
Maintain an accurate inventory for the electronics department.
September 2008 to June 2009
Eaton Electrical Baton Rouge, LA
Electrical Technician
Repaired and rebuilt large industrial low, medium, and high voltage breakers, and starters.
Retrofit equipment for new components including trip units.
Used phase amperage, voltage, and insulation resistance testing equipment to test all electrical equipment before returning them to the customers.
Maintained an accurate record of materials used and time spent on each unit worked on through oracle computer software.
July 2008 to October 2008
Convergint Technologies Kenner, LA
Field Technician
Installed and serviced access control systems, CCTV systems, and alarm systems for commercial businesses.
June 2007 to June 2008
East Ascension Telephone Company Gonzales, LA
Fiber Optic Technician
Maintain and repair Eatel's fiber optic network and traditional copper phone systems from source to customer premise with the use of OTDR's, TDR, RF meters, optical power meters, tone generators, etc.
Troubleshot and repaired problems with television, internet, and telephone inside homes and businesses.
Terminate fiber.
Setup networks inside homes and businesses with static and dynamic IP.
Maintained Eatel's network integrity by performing maintenance and repairs on transmission lines.
December 2006 to August 2007
Charter Communications Hammond, LA
Broadband Technician II
Perform installations, disconnects, and service changes for residential and business customers for cable television, internet, and telephone services.
Troubleshoot and repair problems from tap to customer's devices.
Promoted from broadband tech 1 to broadband tech 2.
May 2006 to January 2007
CMI Baton Rouge, LA
Cox Communications Contractor
Installed cable television, Internet, and telephone Inside homes.
Troubleshot cable, phone, and data problems in homes.
Setup homes for networking.
Provided excellent customer service.
Maintain a personal inventory of the equipment used.
Apr. 2005 to May 2006
Xenetech Baton Rouge, LA
Electronics Technician
Assemble electronic components for laser and rotary engraving machines.
Installed software on all engraving machines.
Troubleshoot electrical and software problems on engravers.
Promoted to supervisor November 2005.
Education
May 2003 Maurepas High School Maurepas, LA
High School Diploma
April 2005 ITI Technical College Baton Rouge, LA
Associate Degree Electronics Technologies and Communications
2011 Faulk Alford Training Facility Houma, Louisiana
Certifications
Safe Gulf (OSHA) and Confined Space Competent Person
2008 Safety Council Baton Rouge, Louisiana
Certification
First Aid and CPR training.
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