Post Job Free

Resume

Sign in

High School Customer Service

Location:
Albany, LA
Posted:
October 30, 2012

Contact this candidate

Resume:

Brandon Dufrene

Email: abpgpp@r.postjobfree.com

Address:

City: Albany

State: LA

Zip: 70711

Country: USA

Phone: 225-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth.

Educational Background:

High School Dipolma from Maurepas High School, Maurepas LA 1/2001 to 4/2008 (Electronics Technologies and Communications)

High School Dipolma from ITI Technical College, Maurepas LA 1/2001 to 10/2012

High School Dipolma from Faulk Alford Training Facility, Maurepas LA 1/2001 to 10/2012

High School Dipolma from Safety Council, Maurepas LA 1/2001 to 10/2012

Job History / Details:

Summary

Experienced Technical Professional who works well with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth.

Highlights

Test equipment operation

Diagnostic testing

Safety-oriented

AC and DC motor drives

Electronic test tools

Proficient multi-tasker

Interpersonal communication skills

Problem-solving and analysis skills

Strong mechanical aptitude

Prior experience with MSDSs

Prior supervisory experience

Security Systems and Closed Circuit Television

Technical writing skills

Working knowledge of nuclear station procedures

Ability to translate technical specifications

Able to work in confined spaces and wind turbines

Excellent analytical and methodical skills

Gas plant knowledge

Safety inspections

Self-motivated

Paging and Audio/Video Systems

Component Level Troubleshooting

Accomplishments

Maintenance/Repair

Repaired AC/DC circuits and multiple volt type 3-phase circuits.

Inspection

Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.

Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems.

Customer Satisfaction

Production

Increased production by 2.5 units per hour when supervising the electronics department for Xenetech.

Education

Earned a 3.35 GPA out of possible 4.0 GPA while achieving my Associates degree at ITI Technical College.

Experience

June 2010 to Current

Remote Inspection Technologies LA

Repair Service Manager / Field Supervisor / Lead Tech

Lead technician on a variety of inspection class ROV's used in nuclear, oil, natural gas and other various applications.

Responsible for the maintaining and repairing of all RIT equipment (Crawlers, PTZ Cameras, Control units, etc.) Manage all incoming repairs for customers.

Manage the budget for the service department.

Training Instructor for clients and employees on all robotics and procedures provided by RIT.

Plan work related trips and set up accommodations for myself and technicians when working abroad.

Responsible for setting up on site repairs with customers across several North America.

On-site supervisor and equipment operator when performing inspections for clients.

Locate utilities underground and under water with precision Bathymetry equipment

Responsible for Maintaining excellent client relationships, time logs, video editing, and job conclusion reports.

Engineer and build new technologies and incorporate them with ROV's.

Set up and manage the company's asset and inventory tracking software and work directly with accounting to keep an accurate account of all incoming and outgoing items.

10/29/2012 12:00:00 AM

Electronics Supervisor

Set new production record in February 2006.

Increased productivity by 2.5 hours per unit.

Perform all electronic technician duties.

Oversee other technicians to ensure the quality of the electronic devices.

Maintain an accurate inventory for the electronics department.

September 2008 to June 2009

Eaton Electrical Baton Rouge, LA

Electrical Technician

Repaired and rebuilt large industrial low, medium, and high voltage breakers, and starters.

Retrofit equipment for new components including trip units.

Used phase amperage, voltage, and insulation resistance testing equipment to test all electrical equipment before returning them to the customers.

Maintained an accurate record of materials used and time spent on each unit worked on through oracle computer software.

July 2008 to October 2008

Convergint Technologies Kenner, LA

Field Technician

Installed and serviced access control systems, CCTV systems, and alarm systems for commercial businesses.

June 2007 to June 2008

East Ascension Telephone Company Gonzales, LA

Fiber Optic Technician

Maintain and repair Eatel's fiber optic network and traditional copper phone systems from source to customer premise with the use of OTDR's, TDR, RF meters, optical power meters, tone generators, etc.

Troubleshot and repaired problems with television, internet, and telephone inside homes and businesses.

Terminate fiber.

Setup networks inside homes and businesses with static and dynamic IP.

Maintained Eatel's network integrity by performing maintenance and repairs on transmission lines.

December 2006 to August 2007

Charter Communications Hammond, LA

Broadband Technician II

Perform installations, disconnects, and service changes for residential and business customers for cable television, internet, and telephone services.

Troubleshoot and repair problems from tap to customer's devices.

Promoted from broadband tech 1 to broadband tech 2.

May 2006 to January 2007

CMI Baton Rouge, LA

Cox Communications Contractor

Installed cable television, Internet, and telephone Inside homes.

Troubleshot cable, phone, and data problems in homes.

Setup homes for networking.

Provided excellent customer service.

Maintain a personal inventory of the equipment used.

Apr. 2005 to May 2006

Xenetech Baton Rouge, LA

Electronics Technician

Assemble electronic components for laser and rotary engraving machines.

Installed software on all engraving machines.

Troubleshoot electrical and software problems on engravers.

Promoted to supervisor November 2005.

Education

May 2003 Maurepas High School Maurepas, LA

High School Diploma

April 2005 ITI Technical College Baton Rouge, LA

Associate Degree Electronics Technologies and Communications

2011 Faulk Alford Training Facility Houma, Louisiana

Certifications

Safe Gulf (OSHA) and Confined Space Competent Person

2008 Safety Council Baton Rouge, Louisiana

Certification

First Aid and CPR training.



Contact this candidate