Customer Service Manager

Jan Milstead

Email: ********@****-****.***

Address:

City: Helena

State: AL

Zip: 35080

Country: USA

Phone: 205-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Educational Background:

High School Dipolma from Hueytown High, Hueytown AL 1/2001 to 5/1984 (HS Diploma)

Job History / Details:

Summary

Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Highlights

Client relations specialist

Excellent time management skills

Persuasive

Effective workflow management

Focused on customer satisfaction

Customer-focused

Scheduling

Deadline-oriented

Experience

September 2000 to October 2012

Industrial Chemicals Birmingham, Al

Customer Service

Provided a high level of product and leadership support to representatives and clients.Provided a high level of product and leadership support to representatives and clients.Addressed negative customer feedback immediately.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Resolved customer questions, issues and complaints.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Generated and distributed daily reports and order acknowledgments to appropriate personnel

August 1997 to May 1999

ACE Express Hueytown, Al

Owner

Hot Shot trucking company that provided excellent customer service to customers. Handled all aspects of the company including but not limited to drivers, schedules, logistics, billing, and collections. Closed due to husband transferred to Europe.

January 1995 to August 1997

Manpower Hueytown, Al

Customer Service

Customer support to clients helping them to find the best person to fill positions at their company. Duties included but not limited to interviewing, testing, customer on site interviewing, credit and back ground checks on applicants.

Education

1984 Hueytown High Hueytown, Al

High School Diploma

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