Customer Service Sales

Marjorie Currie

Email: ********@************.***

Address:

City: Jacksonville

State: FL

Zip: 32244

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from Commonwealth of Virginia, Virginia Beach VA 1/2001 to 5/1985 (Science & Mathematics)

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Core Strengths

Top sales performer

Shipping and receiving professional

Customer service expert

Multi-line phone talent

Mediation capability

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Invoice processing

Conflict resolution

Active listening skills

Excellent communication skills

Accomplishments

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

January 2005 to November 2010

TC Delivers Jacksonville, Florida

Office Administrator

June 2002 to December 2004

Copy Fax Jacksonville, Florida

Billing Specialist

March 2001 to June 2002

University of North Florida Jacksonville, Florida

Inventory Control Specialist

February 2001 to December 2001

Sprint PCS Jacksonville, Florida

Customer Service Representative

March 2000 to February 2001

Aegis Communications Virginia Beach, Virginia

Supervisor

February 1999 to February 2000

Convergys Jacksonville, Florida

Supervisor

Educational Background

1985 Commonwealth of Virginia Virginia Beach, Virginia

GED

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