Customer Service High School

Wendy Wernick

Email: ********@******.***

Address:

City: Roseland

State: NJ

Zip: 07068

Country: USA

Phone: 914-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Health-care Professional,RN,WOCN, seeking a clinical/educator/liaison/provider relations position with focus on Wound,Ostomy and Continence care; Demonstrated excellence in development implementation, and management of evidence-based wound care treatments. Extensive experience as a wound care educator and consultant in the health-care arena.Developed and lectured on wound care policies and procedures in accordance with governing agencies standards and guidelines; in addition, provided programs and in-services with continuing education certificates and competencies in wound care treatment and skills which were recognized by the ANCC .

Educational Background:

High School Dipolma from Emory University - Wound, Ostomy and Continence, Atlanta Naval Air Station GA 1/2001 to 6/2012 (Wound Ostomy and Continence)

High School Dipolma from Dominican College, Atlanta Naval Air Station GA 1/2001 to 10/2012

High School Dipolma from Bergen Community College, Atlanta Naval Air Station GA 1/2001 to 10/2012

Job History / Details:

Professional Summary

Health-care Professional,RN,WOCN, seeking a clinical/educator/liaison/provider relations

position with focus on Wound,Ostomy and Continence care;

Demonstrated excellence in development implementation, and

management of evidence-based wound care treatments. Extensive experience as a wound care educator and consultant in the health-care arena.Developed and lectured on wound care policies and procedures in accordance with governing agencies standards and guidelines; in addition, provided programs and in-services with continuing education certificates and competencies in wound care treatment and skills which were recognized by the ANCC .

Professional Experience

May 2012 to 10/29/2012 12:00:00 AM

Hackensack UMC Mountainside Hyperbaric Montclair, NJ

Program Director Hyberbaric Candescent Healing, Inc.

Responsibilities include management of the day to day

operations for hospital based out-patient hyperbaric unit

-Supervise and provide continual support and monitoring

of hyperbaric unit staff, ensure appropriate CMS approved

diagnosis codes

-Analysis and utilize data from Wound Expert to facilitate

reimbursement,tracking the progression of patients treatment,

and. for formulation and implementation of strategic

budgeting and revenue goals

-Provide continual education for staff and ancillary health-care

providers to obtain superior clinical outcomes, and to ensure

that unit is operating in accordance with hospitals

policies and procedures

-Develop and implement and monitor wound care

competencies aligned with hospitals wound care team 's

treatment plan, as well as enforce safety protocols

and quality assurance programs

-Work closely with company's team (CFO, VP of Clinical

and Operations) in connection with planning and

marketing, provider relations, customer service, out reach

programs for the community, and collaborate with Hospital's C

level staff to increase the census with the appropriate patients

which will result in optimal outcomes customer relations

while uncovering target customer and referral sources

-Support developing and implementing of continual

wound care education for hyperbaric staff and ancillary

health-care providers

-Implement and monitor safety protocol, providing

competencies and expand wound care knowledge and

assist in rendering prescribed treatment for hyperbaric

staff for superior clinical outcomes

March 2006 to September 2011

Kinetic Concepts,Inc. New York, NY

VAC Clinical Specialist/Account Manager- Acute Care

Assists with leadership and management as a VAC Clinical Specialist (VCS) such as, training, professional development, performance measurement, budgeting and business plan management

-Integral in developing VCS role for national market; Strategic

goal setting, tracking, leadership and team management for

VAC Clinical Specialist at a national, regional and district level

- Implemented and executed professional education programs, competencies, and continuing education units recognized by

accredited credentialing center for both team and accounts

-Responsible for helping district achieve strategic and revenue

goals; provide clinical training, in-services and speaker programs, increasing product knowledge for target accounts as well as

working with six sales territories' goals and objectives

-Presented business reviews and quantitative scientific

evidence-based data to customers to support value of KCI's

dsproducts

Provided clinical selling support and promote appropriate

use of VAC and other Negative Pressure therapy platforms

in acute hospital settings; assisted with transition to and from

home and long- term care facilities; provided wound care

expertise to accounts that would promote earlier safe

discharges and decrease in re-admittances

Lectured at conventions and vendor fairs

Participated in conventions and vendor fairs by bringing

in key opinion leaders

Clinical consultant to all health-care providers in target

accounts and ensured accounts were in compliance with

commercial and governing agency guidelines and protocols

Pro-actively and strategically educated on every process

for optimal usage of company products (ordering, application,

discharge planning and follow- up care )

March 2005 to December 2005

Organogenesis New York, New York

Tissue Engineering Specialist

Direct responsibility as wound care consultant in the upstate New York region;

December 2003 to January 2005

Genadyne Biotechnologies Inc. New York, NY

Wound Clinician / Support Services Specialist

Responsibility for Northeast region as consultant and trainer for sales team

September 2002 to October 2003

Health Care Dimensions, Inc. New York, NY

Account Manager Empire Blue Cross Blue Shield Senior Plan

Manged a team to support clients and provided customer service

while implementing exercise classes for members; Marketed and

planned for acquisition,enrollment and utilization,plus worked with

sales, marketing,medical management, and operational teams.

July 1999 to August 2002

Elan Pharmaceutical Bergen, Passaic, Union, New Jersey

Pharmaceutical Neurology Representative/ Acute care

Representative for neurological products acute care and neurologists

January 1997 to August 1999

knoll Pharmaceutical/oOsten Health Care Rockland, Orange, Westchester Counties, NY

Clinical Nurse Consultant/Wound Care Specialist

Coordinated wound care symposium and in-serviced to acute and

long term care, on the pressure ulcer standards and guidelines

January 1992 to March 1997

Breath of Life,Inc. Fort Lee, New Jersey

Program Director and Owner

Developed and marketed wellness program business plan for corporations; Provided health care programs/seminars (i,e;CPR,

first aid, and blood borne pathogens), plus trained and managed staff

Education and Training

2012 Emory University - Wound, Ostomy and Continence Nursing Program Atlanta, Georgia

Wound Ostomy and Continence

2002 Dominican College Orangeburg, New York

Bachelor of Science Health Service Administration

1986 Bergen Community College Paramus, NJ

Associate of Science Nursing

Skill Highlights

Wound,Ostomy,Continence and Foot care

Hyperbaric trained

Wound Expert, Allscripts, Genesis, Oracle and Salesforce

Word,Excel, Outlook, andPowerPoint

Harvard and Business School Management and Modules; Managing yourself, others and the business

Eagle Life Coaching : Organization and time management

American College of Sports Medicine Health-Fitness instructor;New School Dance Program Movement Specialist NSC, AHA CPR/First AId, Bloodborne Pathogen, Back Injury Prevention,and Ergonomics Instructor

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