Customer Service Sales

Joshua Lee

Email: *********@********.***

Address: **** ****** **

City: Tucker

State: GA

Zip: 30084

Country: USA

Phone: 770-***-****

Skill Level: Entry

Salary Range: 65

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

i

JOSHUA KEITH LEE

3166 Evelyn Street a Tucker, Georgia 30084 a 404-***-**** a ***-****@***.***

JOB OBJECTIVE

To obtain a sales executive position with a company that fully utilizes my sales and relationship building skills to increase profitability and improve products sales.

SUMMARY

A highly skilled sales professional with expertise in relationship building and consultative sales. Proven ability to work with clients to understand their objectives and to present solutions that meet their needs and improve their financial position. Adept at representing a myriad of products and services and upselling across a customeras various lines of business. Work well independently or as part of a team for the benefit of the client and company.

CORE COMPETENCIES

Leadership Relationship Building Problem Resolution

Sales Customer Service Financial Analysis

WORK HISTORY

J. LEE CONSULTING, LLC

Sales / Broker / Owner November 2009-present

A Franchise Brokerage and Consulting Company, originally created to operate as an authorized Franchise Broker for Franchise Alliance, LLC and later expanded to include additional broker relationships with both International Franchise Professional Group and Franchise Development Group. As a broker, presents buyers with the franchise opportunities that are the best match for their background, skills, knowledge and interest. Introduces buyers to Franchisors selected, and then coaches buyers through the 3-4 month franchise analysis process to contract signature. In addition, broker agreements with existing business owners to expand their business utilizing the franchise model and consult with large investors interested in purchasing a franchise enterprise.

Lead negotiator on a $10M franchise enterprise purchase opportunity

In negotiations with multi-million dollar food enterprise to expand their business through franchising

Represent over 400 proven businesses to potential franchisees

aCertified Franchise Coacha, one of only fifteen accepted candidates in the industry

ENTERPRISE LEASING of NORTH AMERICA, Atlanta, GA.

Sales Representative June 2008 - October 2009

Responsible for sales and customer service for a nationwide car leasing agency. Increased sales of high margin targeted products and quantifiably improved customer service.

Broke previous regional sales record for two high margin products within first few months of employment

Achieved individual results that exceeded those of several branch offices

Joshua Keith Lee

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Within six months of employment, ranked in top 2% of the 120 regional sales and customer service personnel

Maintained top 2% sales in region-wide sales rankings for most of employment tenure

Achieved #1 region-wide salesperson ranking within 8 months and maintained ranking for remaining tenure

Exceeded over 80% avery satisfieda ratings from customer surveys

Awarded with the aMatrix Awarda each of the last nine months of employment by achieving the highest cumulative ranking in three high margin products and customer satisfaction

Motivated and trained local branch employees, which improved branch sales rankings from abelow expectationsa to top 5% performance

Selected to train other branch sales personnel to improve sales and customer satisfaction

ASHLEY NICOLE PROPERTIES, Atlanta, GA

Sales Agent and Property Manager February 2007 a May 2008

A small family owned residential property investment and management company. Identified potential properties, provided financial analysis and recommended economically feasible properties to owner. Directed work of contractor and subcontractors during total home renovation. Negotiated customized leases and marketed properties to achieve above average market rents.

Qualified potential lessees and achieved close ratio of 40%

Negotiated customized leases

Managed 18 properties to ensure less than 20% vacancy rate

Improved customer loyalty to company by providing differentiated services:

-Created a landscape and lawn care company, A Cut Above, and contracted with tenants and Ashley

Nicole Propertiesa owners to provide lawn care and landscape service

-As a distributor for an energy company, contracted with Ashley Nicole Properties to offer an

alternative discounted gas service

EDUCATION

Bachelor of Science, Business Administration, 2006

Auburn University, Auburn, AL, Economics Major, GPA 3.2

Architecture Program, Paris, France, Summer 2003

Franchise Alliance Broker Training 2009

Franchise Coach Training and Certification 2012

EXTRACURRICULAR ACTIVITES AND CURRENT HOBBIES

Auburnas Captain of Intramural Basketball League for School of Architecture

Auburn Economics Club

Collegiate Bowling League Captain

Lakeside High School State Championship Tennis Team

Menas Basketball League

Atlanta Lawn Tennis Association (ALTA)

Golf

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