Customer Service Manager

Tajuana Bazilio

Email: *********@********.***

Address: **** ***** **** **

City: Fresh Meadows

State: NY

Zip: 11365

Country: USA

Phone: 917-***-****

Skill Level: Management

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Tajuana Bazilio

Fresh Meadows, NY 11365

*********@********.***

Cell: 917-***-****

Customer Service

* Dedicated supervisor with 8 years of experience in an internet retail environment. Demonstrated expertise in fulfilling internet orders, providing excellent customer service via phone, email, & chat, and identifying and solving operational issues.

* Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise:

Call Center

Data Entry

Order Fulfillment

Complaint Handling & Resolution

Inventory reconciliation

Customer Satisfaction Enhancement

Front-End Supervision

Proficient in MS Office 2010

Team Building & Training

Professional Experience:

Uncommon Goods, LLC - Brooklyn, NY

10/2003 to 2/2012

Inventory & Transactions Control Supervisor (01/2007-02/2012)

-Supervised a team of 3-10 people

-Monitored, coached, and provided feedback to team to ensure that department goals were met.

-Assisted in the development of policies and procedures for customer correspondence

-Tracked damaged/defective items, returns, and items received in error

-Interacted with customers via live chat, phone, and email

-Reported weekly metrics to department manager

Drop Ship Coordinator (01/2009-06/2011)

-Supervised a team of 2-5 people

-Placed custom orders via email, telephone, and internet platforms

-Tracked vendor compliance and reported findings to merchandising and accounting team

-Coordinated with Merchandising team to improve vendor relations and customer satisfaction

-Tracked returned drop ship inventory

-Monitored, coached, and provided feedback to team to ensure that department goals were met

Gift Boxing Dept. Supervisor (10/2003-12/2006)

-Lead a team of 10-14 gift boxers

-Approved employment ads, provided training, & tracked productivity

-Managed payroll for the department

-Tracked supply inventory

-Monitored, coached, and provided feedback to team to ensure that department goals were met

Education and Training

QUEENSBOROUGH COMMUNITY COLLEGE - Queens, NY

1/99-6/01

A.S. Business Administration

Training: Completed seminars in customer service, inventory control, time management, & leadership.

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