Customer Service High School

Terri Cox

Email: ********@**-********-********.***

Address:

City: ANTELOPE

State: CA

Zip: 95843

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified receptionist with 25 years in fast-paced customer service and call center environments. Personable and professional under pressure. Solid team player with great positive attitude. Call Center Representative versed in customer support in high call volume environments. Computer skills and telephone etiquette.

Educational Background:

High School Dipolma from Foothill High School, Sacramento CA 1/2001 to 6/1970

Job History / Details:

Career Overview

Qualified receptionist with 25 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Solid team player with great positive attitude.

Call Center Representative versed in customer support in high call volume environments. Computer skills and telephone etiquette.

Core Strengths

Energetic work attitude

Fast learner

Courteous demeanor

Creative problem solver

Trusted key holder

Opening/closing procedures

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction.

Customer Assistance

Worked with company systems and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing available appointments and track records.

Work Experience

March 2009 to April 2011

Absolute Services Rocklin, CA

Skip Tracer

Responsible for communicating with customers, finance representatives, and

repossession agents to collect money or vehicle; ensure customer and stakeholder satisfaction.

July 1990 to December 1995

Kaiser Hospital Sacramento, CA.

Scheduling Manager

Managed staffing and resources of Scheduling and Reception Units; designed strategies to accomplish numerous goal oriented practice models to enhance efficiencies; ensured customer satisfaction; provided staff training and development.

Educational Background

1970 Foothill High School Sacramento, CA

High School Diploma

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