Customer Service Administrative Assistant

Sonya Gaye Rose

Email: ********@************.***

Address:

City: Sunrise

State: FL

Zip: 33351

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Administrative assistant position allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by 15 years of office/sales experience. Motivated, flexible and versatile. Poised and competent with demonstrated ability to easily transcend cultural differences. Detailed oriented, expertise in problem solving and managing daily office functions. Extensive experience working with a diverse client base and delivering results. Thrive in deadline-driven environments. Excellent team-building skills.

Educational Background:

High School Dipolma from Miramar High School, Miramar Beach FL 1/2001 to 6/1996 (Liberal Arts)

Job History / Details:

Career Overview

Administrative assistant position allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by 15 years of office/sales experience. Motivated, flexible and versatile. Poised and competent with demonstrated ability to easily transcend cultural differences. Detailed oriented, expertise in problem solving and managing daily office functions. Extensive experience working with a diverse client base and delivering results. Thrive in deadline-driven environments. Excellent team-building skills.

Skill Highlights

Administrative support

Meets/exceeds goals

Team liaison

Attention to detail

Staff motivation

Employee training and development

Filing and data archiving

Effective workflow management

Focused on customer satisfaction

Accounts Receivable

Accounts Payable

Voice Over Talent

Sitespokesperson Talent

Core Accomplishments

Operations

Collaborated with Office Manager and CEO to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including front office and Sales department scheduling

Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

Investigated and analyzed client complaints to identify and resolve issues.

Data Entry of daily sales order and sales commissions.

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Answered multiple lines, transfered calls to corresponding departments.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Maintained status reports to provide management with updated information for client projects.

Assisted with payroll preparation and entered data into cumulative payroll document.

Processing and logging daily credit card transactions on terminals and computer and batching report at end of day.

Professional Experience

August 1997 to Current

OMG National Plantation, Florida

Oversee front-office operations and provide impeccable customer service:.

Answering multi line telephones.

Processing credit card transactions.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Provided support towards CEO and sales team in managing operation workflow.

Preparing and mailing monthly invoices.

Mailing marketing flyers and catalogs

Posting payments from open invoices and monthly credit card transactions

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Education

1996 Miramar High School Miramar, Florida

High School Diploma

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