Customer Service Sales

Kurstine Bailey

Email: ********@********-*****.***

Address:

City: North Chesterfield

State: VA

Zip: 23234

Country: USA

Phone: 804-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. [Assistant Store Manager] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.Energetic and reliable Retail Sales Associate with 5 years experience in a high-end merchandise environment.[Sales Lead] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Educational Background:

High School Dipolma from Thomas Jefferson High School, Richmond VA 1/2001 to 6/2004 (Science)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

[Assistant Store Manager] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.Energetic and reliable Retail Sales Associate with 5 years experience in a high-end merchandise environment.[Sales Lead] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Core Strengths

Customer service expert

Training development

Markdown/promotional procedures

Cash management

Credit card processing

Inventory control

Shipping and receiving

Large cash/check deposits expert

Fast learner

Energetic work attitude

Strong client relations

Active listening skills

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

October 2011 to March 2012

Family Dollar HighSprings, Va

Assistant Store Manager

Organized weekly sales reports for the sales department to track product success.Earned management trust by serving as key holder, responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Stocked and rotated inventory regularly.

January 2004 to April 2011

Footlocker Richmond, Va

Sales Lead

Organized weekly sales reports for the sales department to track product success.Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Logged daily shipped and received orders.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Answered customer questions regarding store merchandise, department information and pricing.Handled cash stock and inventory balances.

Educational Background

2004 Thomas Jefferson High School Richmond, Va

High School Diploma Science

[4.0] GPA Awarded the [Beta] Scholarship

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