Project Manager Quality Assurance

HEATHER ARCHER

*** ********** ****. 647-***-****

Aurora, ON. L4G 7S4 **********@*****.***

A self starter and detail oriented Office Manager offering extensive office support experience

combined with strong multi tasking and problem solving skills in a fast paced environment.

CORE COMPETENCIES

Excellent written and oral communication

Exceptional time management skills resulting in projects being completed on time

Strong knowledge of MS Office Applications

Fast track achiever, was promoted 5 times within 10 years

Worked directly with Executive Management dealing with confidential information

Managed employee relations requiring absolute discretion and mature judgment

High level of professionalism while dealing with clients, vendors and staff

Experienced in bookkeeping/general accounting using Simply Accounting & QuickBooks

WORK EXPERIENCE

My Blue Umbrella (acquired Loop Enterprise Inc.) Feb. 2011 Present

Service Coordinator & Project Manager

Coordinated technician s calendars and ensured quotas were met

Oversaw all major client IT installs and assured adherence to the Statement of Work

Hired, trained and managed Service Technicians and Help Desk

Prioritized client emergencies

Resolved client issues, concerns and complaints

Administered Quality Assurance follow up

Invoiced, reconciled and managed client accounts

Researched vendors and negotiated their contracts

Loop Enterprise Inc. 2000 Jan. 2011

Operations Manager & HR Generalist 2005 Jan. 2011

Managed administrative operations in all departments including accounting, sales, service and

procurement

Oversaw and coordinated office administrative procedures and reviewed, evaluated and

implemented new procedures

Produced bi weekly payroll for 25 employees and administered company benefit and pension

plan

Acted as final point of contact for clients, vendors, financial and government institutions

Planned and executed all company events including golf tournaments, holiday parties, client

and staff appreciation events, seminars, conferences and meetings

Developed corporate HR policies and procedures

Created employee orientation and job description manuals

Conducted interviews, hired, trained and terminated employees; created and administered

performance reviews and resolved employee conflict

Controlled confidential records such as employee files, bids and contracts

HEATHER ARCHER 647-***-**** **********@*****.***

Executive Assistant 2003 2005

Provided executive administrative support to the CEO including managing his calendar, setting

up meetings, scheduling conference calls and making travel arrangements

Prepared agendas, correspondence, documents and reports on behalf of the CEO

Had independent signing authority to issue payments to vendors/suppliers and employee

expenses

Assisted in managing 10 key accounts such as Xerox, HBC and Corus

Reduced company expenses by researching cost cutting avenues and implementing them

within the organization

Acted as main point of contact between CEO and staff

Administrative Assistant & Bookkeeper 2000 2003

Organized and coordinated flow of work for office and dispatched technicians to client sites

Prepared reports, transcribed notes, composed letters, typed and edited company documents

Liaised between departments in the resolution of day to day challenges

Provided administrative support for all departments such as tending to phone, assisting

visitors, shipping and receiving of products and addressing the mail

Maintained A/R, A/P and billing for over 150 accounts using Simply Accounting

Reconciled bank statements, credit cards and calculated and paid government remittances

Successfully corrected 3 years worth of accounting errors in 4 months

Assisted in preparation of annual financial statements

Researched and resolved billing and collection disputes

Education

Course work in Psychology York University

Course work in Human Resources Seneca College

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