Customer Service High School

Melinda Sutter

Email: ********@************.***

Address:

City: Edgecliff Village

State: TX

Zip: 76134

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Athens High School, Athens TX 1/2001 to 5/1977 (Diploma)

Job History / Details:

Career Overview

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skill Highlights

Problem resolution

Meet deadline

Knowledgable in SAP

Self-starter

Microsoft Office skills

Spreadsheet development

Team building

Coordination

Scheduling

Telephone Skills

Organizational Skills

Prioritization

Service Orientation

Time Management

Active Learning

Internet Research

Data Entry

Data Collection

Research

Computer

Core Accomplishments

Technology Proficient

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Management Support:

Ensured smooth operations by supporting executive team.

Customer Service:

Assisted in the development of company web site

Assisted with the setting up and training of web portalsTraining

Professional Experience

April 2011 to Current

Ecolab Food Safety Specialties Irving, Texas

Marketing Administrator

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Assisted in the development of new products.

Maintained and Support application for new products

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Liaised with vendors to gather product information for customers.

Developed new customer relations through telephone contact and sales activity.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Installed software, modified and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel within the business.

Demonstrated professionalism and courtesy with customers at all times.

Resolved customer issues in a clear, courteous and straightforward manner.

Resolved problems with malfunctioning products.

Followed up with clients to ensure optimal customer satisfaction.

November 2007 to April 2011

Ecolab Food Safety Specialties Fort Worth, TX

Sales Administrative Assistant

Developed new customer relations through telephone contact and sales activity.

Supported Sales VP through personal document management, calendar organization and collateral preparation for meetings.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

Composed and drafted all outgoing correspondence and reports for managers.

January 2001 to October 2007

Daydots/Daydots/Ecolab Food Safety Specialties Fort Worth, TX

Customer Service Representative

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Mastery of customer service management systems and databases.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Acted professionally and patiently when addressing negative customer feedback.

Met or exceeded service and quality standards every review period.

Education

1977 Athens High School Athens, TX

High School Diploma Diploma

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