Manager Customer Service

Mark Drake

Email: ********@************.***

Address:

City: Choctaw

State: OK

Zip: 73020

Country: USA

Phone: 405-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled Network Administrator with 14 years experience in the Naval service.

Educational Background:

High School Dipolma from Robert E. Lee Senior High, Jacksonville FL 1/2001 to 6/1993 (N/A)

Job History / Details:

Professional Profile

Skilled Network Administrator with 14 years experience in the Naval service.

Qualifications

Excellent troubleshooter and problem solver with 10 years experience as a Navy Information Systems Technician.

Solid knowledge of LAN administration and support in Microsoft Server 2003/XP operating environments.

Strong technical background with a history of delivering outstanding customer service along with a commitment to quality.

Superb leadership skills while serving as Combat Communications Division Leading Petty Officer (Supervisor) on three different platforms of warships.

Relevant Experience

Computer Proficiency

Considered the subject matter expert on issues requiring prompt technical resolution.

Responsible for the maintenance, backups and updates of all on board tactical and non-tactical servers/workstations.

As Electronic Key Management System (EKMS) Manager, was responsible for the issuance of Communications Security (COMSEC) material to on board Local Element (LE) accounts. In addition to providing training in its proper use and safeguard. Responsible also for the backups and maintenance of the Key Processor (KP) and Local Management Device (LMD).

Experience

April 2010 to August 2012

US Navy Norfolk, VA

Network Administrator/EKMS Manager

Served as Network Administrator and Electronic Key Management System Manager while on board the Destroyer USS Stout in Norfolk VA. Responsible for the backups, maintenance and upgrades of a Windows 2003 Server environment along with a relocation on board a barge during a dry dock period and a relocation of the network back on board ship. While serving as EKMS Manager during Operation Odyssey Dawn, ensured the proper Communications Security material was issued and utilized properly.

April 2007 to March 2010

US Navy Augusta, GA

Instructor

Served as Satellite Communications Instructor on Fort Gordon Army base.

Taught students in the theory of operations of shore/ship based satellite communications equipment to include the use of the Enhanced Bandwidth Efficient Modem (EBEM) and the use of computer terminals and baseband equipment.

April 2005 to January 2007

US Navy Ingleside, TX

Network Administrator

Served as Network Administrator and Leading Petty Officer (Supervisor) on board a Minesweeper. Responsible for the backups, maintenance and repair of a Windows NT network and workstations. Before my departure upgraded to 2003 server w/Active Directory and was responsible for ensuring the smooth transition of this evolution.

April 2002 to March 2005

US Navy Mayport, FL

Network Administrator

Served as Assistant Local Area Network Administrator while on Staff duty with Commander Carrier Strike Group 14. Responsible for relocating the network on board the USS Enterprise while the Staff was embarked.

February 1999 to January 2002

US Navy Oklahoma City, OK

Radioman

Provided communication support to Navy E6B aircraft via a wide spectrum of frequency bands and methods.

Education

1993 Robert E. Lee Senior High Jacksonville, FL

High School Diploma

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