Customer Service Manager

Jennifer Wright

Email: *********@********.***

Address: ***** **** ** **

City: Lake Stevens

State: WA

Zip: 98258

Country: USA

Phone: 916-***-****

Skill Level: Assistant

Salary Range: 50

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jennifer M. Wright

11409 17th PL NE, Lake Stevens, WA 98258

Home: 910-***-**** Cell: 916-***-****

*********@********.***

OBJECTIVE: To obtain a position as an Administrative Assistant

SUMMARY OF QUALIFICATIONS

Seven years experience in the U.S. Army providing high-level administrative support

Supervise the work of office, administrative, or customer service employees to ensure adherence to deadlines, proper procedures and resolving problems

Review records or reports pertaining to activities such as payroll, performance evaluations and personnel actions

Greet visitors or callers and handle their inquiries or direct them to the appropriate individuals

Current SECRET Security Clearance

PROFESSIONAL EXPERIENCE

Personnel Manager

U.S. Army, Fort Carson, CO 2010 - Present

Supervised and assigned duties to 4 personnel in a busy personnel administrative office, ensuring that work was completed correctly the first time, while exceeding promised customer service

Maintained manual and automated administrative records for more than 190 personnel

Trained 4 ammunition specialists, consistently achieved a 99% administrative processing rate for more than 190 service members

Multi tasked responsibilities at any one given time ; answered calls while performing data entry

Administrative / Personnel Manager

U.S. Army, Fort Wainwright, AK 2008 -2009

Coordinated operations at a higher echelon for a organization with more than 3,000 military personnel

Trained and supervised 7 junior team members who provided administrative assistance; handled tasks such as financial issues, daily reports and data input

Set up and maintained paper and electronic filing systems for records, correspondence and sensitive materials

Maintained strict timelines and procedures, handled daily operations efficiently in a timely manner

Operated office equipment such as fax machines, copiers and phone systems, and used computers for spreadsheet, word processing, database management and miscellaneous software applications

Ammunition Specialist

U.S. Army, Iraq Fort Wainwright, AK 2004-2008

Implemented warehouse safety for 3 ammunition warehouses while deployed to Iraq for 16 months

Managed warehouse activities to ensure proper hazardous material procedures were enforced

Conducted physical inventories, distribution and shipments of 500+ short tons of ammunition

EDUCATION AND TRAINING

College credit hours : 16

Certificate, Ammunition Specialist, U.S. Army, Redstone Arsenal, AL, 2004

High School Diploma, El Camino Fundamental High School, Sacramento, CA, 2002

AWARDS AND DECORATIONS

Army Commendation Medals (2) Iraq Campaign Medal (2)

Army Achievement Medal (2) Good Conduct Medals (3)

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