Customer Service Sales
Resume:
Stephanie Hooper
Email: ********@************.***
Address:
City: Mansfield
State: OH
Zip: 44907
Country: USA
Phone: 419-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. I am a self driven person with the motivation to do what it takes to get the job done right and affectively .
Educational Background:
High School Dipolma from Mansfield Senior High, Mansfield OH 1/2001 to 3/2001 (general)
Job History / Details:
Career Overview
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. I am a self driven person with the motivation to do what it takes to get the job done right and affectively .
Core Strengths
Listening skills
Fast learner
Adaptive team player
Cash management
Credit card processing
MS Windows proficient
Strong client relations
Trusted key holder
Inventory control familiarity
Visual merchandising proficiency
Strategic sales knowledge
Accomplishments
Assisted in maintaining preparation and service areas in a sanitary condition.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.
Kept dining room and kitchen area clean by performing cleaning and laundry duties.
Kept ice bins full.
Loaded trays with accessories.
Performed all transactions in a cordial, efficient and professional manner.
Placed clean dishes, utensils and cooking equipment in storage areas.
Placed food trays over food warmers for immediate service.
Took orders from patrons for food or beverages.
Transferred supplies and equipment between storage and work areas.
Complied with all food handling standards.
Washed, peeled, cut and seeded fruits and vegetables.
Collected meal tickets or cash for meals from visitors.
Communicated with other kitchen team members to ensure food was prepared on time and correctly.
Cooked and packaged batches of food, such as hamburgers and fried chicken.
Emptied garbage to dump site.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Prepared and baked breads and pastries.
Provided excellent customer service.
Cleaned and maintained the beverage area, display cases, equipment and order transaction area.
Cleaned and prepared various foods for cooking or serving.
Cleaned up spilled food, drink and broken dishes and removed empty bottles and trash.
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
Prepared and served hot and cold beverages.
Prepared coffee-based and other beverages on request; served prepared pastries and other food items
Prepared items on station assignment list.
Stocked and rotated products, stocked supplies and paper goods in a timely basis.
Stocked cabinets and serving areas with condiments and refilled condiment container.
Stocked supplies in serving stations, cupboards, refrigerators and salad bars.
Stored clean equipment and utensils.
Ensured first-in-first-out system with all ingredients labeled and stored properly.
Scraped and stacked dirty dishes and carried dishes and other tableware to kitchens for cleaning.
Selected food items from serving or storage areas and placed them in dishes, on serving trays or in takeout bags.
Work Experience
October 2009 to Current
burger king 208 MANSFIELD AVE Shelby, Ohio
crew member
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Prepped items for later use to save staff time during busy hours.
March 2007 to February 2009
exxon friendly mart Mount sterling, kentucky
cashier
Recommended and helped customers select merchandise based on their needs.
Received and processed cash and credit payments for in-store purchases.
Referred unresolved customer grievances to designated departments for further investigation.
Greeted customers in a timely fashion while quickly determining their needs.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
September 2006 to December 2007
speedway 564 n Trimble rd Mansfield, Ohio
cashier
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Engaged with customers in a sincere and friendly manner.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Recommended merchandise to customers based on their needs and preferences.
Greeted customers in a timely fashion while quickly determining their needs.
Educational Background
2001 Mansfield Senior High Mansfield, Ohio
GED general
[3.o] GPA
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