Customer Service Manager

Management or Marketing ETC... Please View Resume (Relocating to Las Vegas)

Date: 2012-10-24, 3:30PM PDT

see below

Michael Brian Kincade Jr. Available to Relocate to Las Vegas

Cell: 805-***-**** *******************@*****.***

Professional Summary

Energetic Sales Representative with 3 years of B2B sales experience in-person and over the phone. Money-motivated with strong closing skills.

A very dependable person bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Highly proactive manager with 5 years of experience in team leadership in the restaurant and winery industries. Background includes sales, management and front and back-of-the-house operations.

Committed Foreman with over 8 years experience in landscape design and installation.

Education

San Luis Obispo High School, 1998

San Luis Obispo CA

General Ed.

High School Diploma

Member of the Varsity Swim Team

Member of the Varsity Water Polo Team

Areas of Expertise

Computer literate Solid communication skills

Consistent work history Strong interpersonal skills

Customer service experience Strong organizational skills

Direct labor crew training Customer service skills

Valid CA driver license Good at following instructions

Schematics reading Managing large crews

Team player Lifting up to 100 lbs

Strong work ethic High school diploma

Flexible work schedule Good verbal/written communication skills

Establishing goals and setting priorities

Work Experience

Vineyard Manager

November 2009 to September 2012

Paso Robles, CA

This is an award winning winery here on the Central Coast. I started crushing and pressing grapes to bottling wine to running the whole wine club for over 1000 customers.

The Winery owner and winemaker were amazed with my people skills, and decided to put me in the tasting room to sell wine.

Not only were they shocked and thoroughly impressed with my ability to sell wine, he has never received so much positive feedback from his costumers.

Owner and Operator

November 2005to September 2012

Kincade's Landscaping & Property Maintenance -- San Luis Obispo, CA

Responsible for managing and overseeing the overall quality of the landscape and common areas of Kincade's Landscaping & Property maintenance.

Handle the tasks of supervising and monitoring the daily activities of landscape crew

Perform responsibilities of verifying the quality of work completed by landscape crew.

Handle the tasks of transplanting, pruning, weeding, fertilizing, constructing and mowing for landscape maintenance.

Ensure that the landscape crew operates the equipment in a safe manner.

Handle the tasks of training and promoting safe working conditions at Kincade's Landscaping & Property Maintenance.

Did all the advertising and marketing to turn the business into 150 residential accounts as well as 50 commercial accounts that were on a weekly service contract.

Did all the billing and payroll for the entire business.

Manager

September 2001 to July 2005

Pete's Southside Caf - San Luis Obispo, CA

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Interacted positively with customers while promoting restaurant facilities and services.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Skillfully interacted with external vendors to obtain the best quality in pricing and product.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Cell: 805-***-**** *******************@*****.***

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