Customer Service Medical Assistant

shelita wilder

Email: *********@********.***

Address: **** *. **** ******

City: Milwaukee

State: WI

Zip: 53210

Country: USA

Phone: 414-***-****

Skill Level: Entry

Salary Range: 40

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SHELITA WILDER

2329 N. 38TH APT. #2 Milwaukee, WI 53210

414-***-**** *********@********.***

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CAREER FOCUS: Certified Clinical Medical Assistant

CAREER OBJECTIVE: Trained and career focused Medical Assistant seeking an opportunity in healthcare with a company that fosters an environment, patients are first.

SUMMARY OF QUALIFICATIONS:

aa Standard First aid & CPR Certification-05/10

aa Outstanding communication skills

aa Ability to work well under pressure while meeting deadlines

aa Outstanding patient care skills

aa Excellent at multi-tasking

aa Pc Proficient-Microsoft Office Suite

EDUCATION:

Milwaukee Career College Milwaukee, WI

Medical Assistant diploma conferred-07/2010

Certified by the National Healthcareer Association -7/2011

Recognized for high honors-GPA 3.78

Bryant & Stratton College Milwaukee, WI

Legal Administrative Assistant Courses-1999-2000

Professional Healthcare Skills:

Medical Assistant Extern:

aa Provided outstanding patient care

aa Sanitized and prepared exam rooms

aa Roomed patients, took vitals, and documented chief complaints

aa Performed glucose testing

aa Conducted EKGaaas

aa Administered injections

aa Assisted physicians with lab work and processed lab work

aa Executed various testing for patients; i.e. rapid strep, HP pylori, lead, vision, hearing, pregnancy, etc.

aa Assisted family practice, OBGYN, and pediatric physicians with patient care

aa Various administrative duties to include; faxing, filing, appointment setting, etc.

Residential Service Technician:

aa Provided superior patient care for 8 clients at a time

aa Assisted patients with daily living activities

aa Administered medications

aa Communicated patient status to families and management

aa Maintained an organized work space.

aa Prepared meals using monthly menu-special care for those with special dietary needs.

aa Prepared grocery and supply lists

aa Filed important documentations of clients and state requirements

aa House work which included but not limited to; mopping, sweeping, scrubbing, dusting, shoveling, washing, vacuuming, per the daily chore log.

aa Logged health conditions and concerns of the clients

aa Attended weekly and monthly staff meetings

PROFFESSIONAL ADMINISTRATIVE SKILLS:

Customer Service Representative:

aa Answered multi-line telephones

aa Assisted customers with ordering new services and upgrades

aa Resolved customer disputes and problems within a timely manner

aa Conducted service assistance and resolved technical problems

aa Processed billing and provided statement explanations

aa Scheduled new service and technical resolution appointments

aa Cross sold products, while exceeding company sales goals

aa Worked within a team setting and participated in strategic planning sessions for sales goals

aa Various administrative duties i.e. processed mail

Data Entry:

aa Processed pharmaceutical waste materials

aa Utilized 10 key skills to perform data entry

aa Maintained an organized work space

Administrative Assistant:

aa Provided customer service

aa Answered multi-lined telephones

aa Scheduled appointments

aa Assisted executive management with administrative duties

aa Processed professional documents such as memos and business letters

aa Processed payments and performed billing management

aa Maintained financial reports and documents

aa Updated employee files

aa Worked closely with other departments to complete projects

aa Performed various administrative duties as assigned

WORK HISTORY:

6/2010-7/2010 Medical Assistant Extern ProCare Medical Group Milwaukee, WI

09/2009-04/2012 Community Recovery Specialist Transitional Living Milwaukee, WI

02/2009-03/2010 Enumerator US Census Bureau Milwaukee, WI

07/2006-08/2007 Customer Service Representative Time Warner Cable Milwaukee, WI

05/2006-07/2006 Customer Service Representative Diggeraaas Hotline Milwaukee, WI

06/2004-05/2006 Customer Service Representative Maximus Milwaukee, WI

1120/03-06/2004 Data Entry Clerk Genco Milwaukee, WI

01/2001-06/2001 Administrative Assistant Bradley Center Milwaukee, WI

10/2000-4/2012 Basketball Coach Milwaukee Public Schools Milwaukee, WI

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