Customer Service High School

Vanise Brandt

Email: ********@*********.***

Address:

City: Myrtle Beach

State: SC

Zip: 29579

Country: USA

Phone: 321-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My 6 years of Active Duty Military experience has given me the knowledge, tools, and skills needed to adapt, learn and complete tasks at hand. My dedication for revising programs, making them more efficient has made my motto: "Work Smarter, Not Harder!"

Educational Background:

High School Dipolma from Winnetonka High, Kansas City MO 1/2001 to 6/2005 (General)

High School Dipolma from 59 Semester Hours in Human Resource Management/Per, Kansas City MO 1/2001 to 10/2012

High School Dipolma from Casualty Assistance and Accountability, Kansas City MO 1/2001 to 10/2012

High School Dipolma from 2010-2012 General Studies, Kansas City MO 1/2001 to 10/2012

Job History / Details:

Core Qualifications

Revision expertise

Proven leadership and managerial skills

Goal oriented

Typing: 80wpm

Proficient with Word, Excel, Sharepoint, E-mail and Powerpoint

Professional Experience

January 2009 to October 2012

Air Force Technical Applications Center Patrick AFB, FL

Program Manager

-Managed all programs ensuring continued mission capabilities at 14 detachment bases on 6 continents

-Monitored over 15 programs for 900 personnel globally

-Flawlessly processed 200 orders for members to travel for mission requirements

-Revised archaic checklists, eliminated excess and revamped process for efficiency that led to decreased customer inquiries and mistakes by 92 percentage

-Supervised, trained, and mentored 10 members resulting in 75 hours of valuable training

-Tracked 20 members for details around work center ensuring 100 percentage operation security

-Implemented relocation process for bi-annual inspection received an "Excellent" rating for 99 percentage accuracy

February 2008 to January 2009

48th Mission Support Squadron Royal Air force Lakenheath, England

Staff for the Commander

-Processed, validated, and input data updates for 900 Military and Civilian employees

-Coordinated administrative support for 600 members across 18 agencies resulting in a 96 percentage on-time and accuracy rate

-Trained and managed new government credit card program assisting in 600 members in transferring from old program

-Revamped medical reports ensuring 100 percentage contact of each member in support of 98 percentage readiness rate for deployments

November 2006 to February 2008

48th Mission Support Squadron Royal Air Force Lakenheath, England

Customer Support Technician

-Provided customer service to 4,500 Active Duty, 1,500 Civilians, 1,000 Retirees and 10,000 family members

-Amended existing drug policy reducing processing time by 50 percentage

-In charge of auditing 500 inbound personnel records enabling destruction 2,500 extraneous documents for implementation of new records program

-Built and provided training for 70 personnel and assisted sister-base in obtaining proper training

-Decreased customer wait time 90 percentage by integrating an on-line paperless system to support customer needs

-Assisted deployment manager in developing and revising 4,000 personnel's deployment records and recieved an "Excellent" rating by Military Inspector General

Education and Training

2011 USAF Leadership/Supervisory School,

2007 59 Semester Hours in Human Resource Management/Personnel Admin,

2007 Casualty Assistance and Accountability,

2010-2012 General Studies,

Achievements

Meritorious Service Medal, Outstanding Unit Award, Organizational Excellence Award, Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Overseas Long Tour Ribbon, Small Arms Expert Marksmanship Ribbon, Air Force Training Ribbon, Junior Professional Performer of the Quarter, Dorm Room of the Year, Sharp Airman on the Quarter, Inspector General Award, Customer Service Award x3

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