Customer Service High School

Armine Amy Bedjanyan

Email: ********@*****************.***

Address:

City: Glendale

State: CA

Zip: 91204

Country: USA

Phone: 323-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Glendale Community College, Glendale CA 1/2001 to 8/2002 (Liberal Arts)

High School Dipolma from Glendale Community College, Glendale CA 1/2001 to 10/2012

High School Dipolma from California State University of Northridge, Glendale CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strategic sales

Multi-line phone usage

Strong organizational skills

Listening skills

MS Windows proficient

Fast learner

Strong client relations

Telephone inquiries specialist

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Volunteer Work

Consistently volunteered at Glendale Memorial Hospital for eighty hours a week.

Assisted patients, worked in Hospital Lobby, Admitting and Maternity.

Work Experience

June 2000 to March 2001

Star Ford Glendale, Califrornia

Customer Service Representative and Filing Clerk

Received multiple reviews acknowledging my level of dedication to excellent customer service.Directed calls to appropriate individuals and departments.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Served as the main liaison between customers, management and sales team. Filed invoices for sales department part time on a daily basis.

September 2004 to June 2007

Able Family Support Center Panorama City, California

Drug and Alcohol Counselor

Handled daily heavy flow of paperwork and cooperated with the counseling departments on filing and coordinating group meetings.

Resolved client issues and shared daily goals with other counselors.

Received multiple reviews acknowledging my level of dedication to excellent customer service. Created and maintained an organized group meeting to develop on client success.

November 2002 to June 2004

Robbins Nest Preschool La Crescenta, California

Teacher

Ensured superior parent teacher experience by addressing parent concerns,

demonstrating empathy and resolving problems on the spot.

Coordinated school affairs and after school programs such as tutoring and outreach programs for preschool, prekindergarten and kindergarten students.

May 2002 to October 2002

Happy Land School Los Angeles, California

Pre School Assistant Teacher

Assistant to teacher of Pre school age children in a classroom of fifteen children. Maintained and organized daily activity for groups of five children in each. Greeted parents entering the School to ascertain what each parent wanted or needed.

Educational Background

2000 Glendale High School Glendale, California

High School Diploma General

2002 Glendale Community College Glendale, California

Associate of Arts General

Worked on classes and contributed to hands on lab work. Transferred to California State University of Northridge to pursue my educational studies as a Liberal Arts major earning a Bachelors degree.

California State University of Northridge Northridge, California

Liberal Arts

Completed Advanced Customer Service training.

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