Customer Service Sales
Resume:
Brandi Paris-Oie
Email: ********@**********.***
Address:
City: CLearlake
State: CA
Zip: 95422
Country: USA
Phone: 707-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Personable and responsible Employee with years of experience in customer service. Solid team player with upbeat, positive attitude. Energetic and reliable experience in a high-end merchandise environment. Personable and responsible with experience working in fast-paced environments. Solid team player with great positive attitude. Excellent communicator with experience working in a demanding environment as a Customer Service Representative.
Educational Background:
High School Dipolma from Summerville High, Tuolumne CA 1/2001 to 6/1986 (All)
Job History / Details:
Career Overview
Personable and responsible Employee with years of experience in customer service. Solid team player with upbeat, positive attitude.
Energetic and reliable experience in a high-end merchandise environment.
Personable and responsible with experience working in fast-paced environments. Solid team player with great positive attitude.
Excellent communicator with experience working in a demanding environment as a Customer Service Representative.
Core Strengths
Inventory control
Large cash/check deposits
Markdown/promotional procedures
Telephone inquiries
Invoice processing
Adaptability
Multi-line phone talent
Quick learner
Active listening skills
Energetic work attitude
Problem solver
Excellent communication skills
Accomplishments
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
May 2003 to April 2008
Black Oak Casino Tuolumne, Ca.
Slot Representative
Ability to Listen Closely to Customers needs.
Posses Clear Verbal Communication skills, with the Ability to politely Empathize as needed.
Under general supervision, perform opening and closing duties involving verification of Slot Rep's equipment, banking transactions, and keys check-in/out.
Providing efficient, courteous, and professional guest service according to the Black Oak Guest Service Standards including maintaining current knowledge of all slot promotions and events; encouraging guests to participate and enroll in the Player's Club Program; responding to slot machine lights; answering questions regarding slot games and bonus play; reserving machines; using good judgment in dealing with complaints; and maintaining clean slot areas.
Conducts accurate and timely cash transactions such as maintaining an imprest bank, paying Ticket-In-Ticket-Out (TITO) redemptions and, jackpots, and exchanging cash and coin for guests.
Performs minor machine malfunctions/ repairs and maintenance including currency and ticket jams; reset IViews; GMUs; paper fills; ticket printers and fills ticket imprest compartments. Communicates machine malfunction to Slot Floor Supervisor and tags and documents machine for Slot Performance when appropriate, filling out all information on tag completely.
Observe guests and report any suspicious activities to the Slot Floor Supervisor or Security, including the improper use of TITO tickets, the use of counterfeit monies, Players' Club fraud, or other attempts to cheat the machines, other guests and/or other team members.
Follow all established gaming laws and regulations and all casino policies and procedures.
Practices safety procedures; knows and complies with the Slot Operations emergency action plan.
Performs all other related duties as assigned
May 1997 to June 2003
Olson Technology Sierra Village, Ca.
Production, Accounts Receivable & Purchasing
Earned management trust by serving as key holder, responsibly in my positions held.
Described product to customers and accurately explained details and care of merchandise.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing duties, product assistance and cleaning while providing excellent customer service.
Communicated with vendors regarding back order availability, future inventory and special orders.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.
Cross-trained and provided back-up for other customer service representatives when needed.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Interacted with customers and retail buyers to expedite orders.
Maintained cleanliness and presentation of stock room and production floor.
Assisted customers with store and product complaints.
Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
Dedicated to continuously improving sales abilities and product knowledge.
Replenished supplies, bags and other materials at each cash wrap.
Communicated all store initiatives and promotions to customers to generate return business.
Recommended alternative items if product was out of stock.
Guaranteed positive customer experiences and resolved all customer complaints.
Developed reputation as an efficient service provider with high levels of accuracy.
Provided ongoing guest service, including giving Product advice.
February 1992 to May 1997
Aim Termite Control Sonora, Ca.
Secetary
Computed accurate prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Assisted customers in person and via telephone.
Communicated with vendors regarding appointment availability and future special orders.
Accurately logged all daily inspections.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Processed daily invoices and billed renewed invoices to customers.
Worked as a team member performing secretarial duties, product assistance and cleaning.
Politely assisted customers in person and via telephone.
Answered many calls per day by addressing customer inquiries, solving problems and providing required information.
Scheduling appointments and typing reports.
December 1989 to February 1991
Gottschalks Sonora, Ca.
Sales
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Assisted customers in person and via telephone.
Cross-trained and provided back-up for other customer service representatives when needed.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Contact this candidate