Customer Service Assistant

Maria Zatkulak

Email: *********@********.***

Address: *** ********** **.

City: Denver

State: CO

Zip: 80203

Country: USA

Phone: 317-***-****

Skill Level: Entry

Salary Range: 35

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MARIA ZATKULAK

*********@********.*** Phone: 317-***-****

EDUCATION:

Purdue University West Lafayette, Indiana

Bachelor of Science-May 2012

Major: Hospitality and Tourism Management; Emphasis: lodging

Cumulative GPA: 3.4/4.0

EXPERIENCE:

Bella`s Bloom Florist Fishers, Indiana

Assistant /Wedding & Event Planner-January 2012

* Plan and execute wedding reception and event logistics

* Assist with creation and implementation of in-store displays

* Develop better communication, customer service, and time management skills

* Created and properly organized a new storage space

* Compiled, recorded, and transported inventory and supplies

The Chalet Inn Whittier, North Carolina

Intern Innkeeper-Summer 2011

* Full functioning position to include working in reservations, guest services, facilities management, housekeeping, food & beverage, marketing and night audit

* Created first ever Operations Manual for the company

* Developed better knowledge of hotel operations, familiarized with computer software databases, and learned about cost control and reduction

* Interviewed and assisted in the selection of future interns

* Assisted with developing marketing strategies and advertisement to promote new business

Oak Hill Mansion Banquet Facility Carmel, Indiana

Event Coordinator Assistant/Server- Summer 2010

* Planned and executed banquets, weddings and other events

* Coordinated arrangements directly with the food & beverage department

SERVICE:

Project Discovery Golf Outing May 2011; 2012

* Planned, marketed, and executed the fundraiser to support Parish Mission travel to Brazil, South America

* Coordinated and trained the volunteers for the event

St. Louis de Montfort Summer Breakfast Summer 2010

* Coordinated the scheduling of volunteers

* Budgeted and purchased the supplies for the weekly breakfasts, serving the underprivileged in Indianapolis

ACTIVITIES:

Child Care Provider August 2009-May 2012

* Generated a daily schedule activities for a four year old

* Provided preparation, schoolwork assistance and discipline reinforcement

Alpha Chi Omega- active member August 2008-current

Dance chair cabinet position 2009-2010

* Planned and supervised formal dances

SKILLS:

Certifications: ServSafe Certified, Completed serving training program for an Indiana Standard

Employee Permit

*Microsoft Word resume available upon request

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