Customer Service High School

Natalia Mikhaylevskaya

Email: ********@************.***

Address:

City: Antelope

State: CA

Zip: 95843

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Educational Background:

High School Dipolma from Sacramento City College, Sacramento CA 1/2001 to 5/2012 (General Education)

Job History / Details:

Summary

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Highlights

Team-oriented

Telephone Skills

Filing and data archiving

Efficiency

Organizational Skills (Calendar & Appointments)

Proficient in customer service

Effective conflict resolution

Multi-Task Management

Microsoft Office skills

Fast learner

Data Collection

Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Telephone Service

Professionally processed 50 calls per day, providing information and service to ensure customer satisfaction.

Accountable for all operations of busy office, including schedules and appointments.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Experience

December 2011 to Current

Law Office of John Tosney Sacramento, CA

Legal Assistant

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Provided efficient customer service to clients. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Scheduled and confirmed appointments for entire management team.

Education

Sacramento City College Sacramento, CA

Continuing education in Coursework, Business Administration, Communications and Business Development

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