Customer Service Quality Control

Jenna Touhey

Email: ********@********.***

Address:

City: West Chester

State: OH

Zip: 45069

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Meticulous service industry veteran, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes marketing, management and service.

Educational Background:

High School Dipolma from Ohio State University, Columbus OH 1/2001 to 12/2008 (English)

Job History / Details:

Summary

Meticulous service industry veteran, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes marketing, management and service.

Highlights

Food and beverage handling expert

Management and leadership experience

Ability to handle/resolve problems

Cash handling

On time and reliable

Team-oriented

General knowledge of computer software

Energetic, friendly and enthusiastic

Experience

October 2011 to Current

Max and Erma's Fairfield, Ohio

Local Store Marketing Director

Developed and implemented local store marketing position which resulted in increased buisness and company awareness.

Partnered with local non-profit organizations and schools to raise money through community fundrasiers. Planned, executed and oversaw all aspects of each fundraiser from start to finish.

February 2008 to Current

Max and Erma's Fairfield, Ohio

Shift Supervisor/Assistant Manager

Assigned tasks and oversaw the direction of over 50 employees to ensure compliance with food safety procedures and quality control guidelines.

Safely and responsibly handled large amounts of money, including bank deposits and petty cash.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Developed and maintained exceptional customer service standards.

June 2004 to Current

Max and Erma's Columbus/Fairfield, Ohio

Bartender/Server, Certified Trainer

Trained new employees

Supervised front of house staff of 20 people and ensured proper event set-up, food distribution, restaurant clean-up and proper shut down.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Consistently adhered to quality expectations and standards.

Received frequent customer compliments for going above and beyond normal duties.

Education

Ohio State University Columbus, Ohio

English

Studied from 2004-2009

Coursework in English, Professional Writing and Secondary Education

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