Manager Customer Service

Jill Savarise Gimbel

Email: ********@**************.***

Address:

City: Morrison

State: CO

Zip: 80465

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

JOB OBJECTIVE To develop my office administrative support skills. I am experienced with overseeing all aspects of office and administration management and committed to providing excellent service. I consider myself to be analytical, highly organized, highly professional and understand the need for being discreet with sensitive business information. Being an advocate for abused children, confidentiality and digression is always at the forefront of my job. I feel I get along exceptionally with my coworkers as well as the attorneys, families, and volunteers I work with. I am an independent worker and need little supervision, understand complex tasks, can juggle multiple assignments, efficient with time management, and am very thorough and diligent. I bring high energy and positivity on a day to day basis to the work place.

Educational Background:

High School Dipolma from Collin Community College, Plano TX 1/2001 to 1/1997 (education)

High School Dipolma from Metropolitan State College, Plano TX 1/2001 to 10/2012

Job History / Details:

Executive Profile

Energetic, results-oriented team-player eager to bring my strong administrative skills to a well established company that needs top-level support. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines, analyze data and produce professional reports and/or presentations. Demonstrated ability to provide exceptional support and service for a broad-range of projects. Administrative professional with years of experience providing executive level support.

Skill Highlights

Travel administration

Report development

Problem resolution

Administrative support

Schedule management

Meet deadlines

Complex scheduling/calendar

Self-starter / Multi-task management

Executive presentation development

Complex administrative/Office operations

Strong organizational skills

Meets/exceeds goals

Excellent interpersonal skills

Implement special events

Core Accomplishments

Planned and coordinate all meetings and travel for Executive Director, Board Members and Staff.

Ensured smooth operations by supporting executive team.

Lead coordinator in fund raiser, grossing record amount.

Investigated and analyzed statical data to compile reports and identify potential issues.

Successfully planned and executed holiday giving program coordinating with companies and volunteers to collect gifts for children that would not receive otherwise.

High integrity professional who is conscientious, ethical, organized, detail oriented, analytical, flexible, self-motivated and dependable team player.

Excellent communication skills, oral, written, public speaking, presentations, and group facilitation.

Professional Experience

January 2008 to Current

CASA of Jefferson and Gilpin Counties Golden, CO

Executive Administrator

Executive Administrator for Executive Director and Program Manager.

Compiled program statistical data for annual reports for end of fiscal year budgets, executive and staff monthly expense reports and complex program data/status reports.

Scheduled and confirmed complex calendar appointments for entire staff and management team. Coordinated weekly staff and project team meetings and assisted in development of meeting agendas to increase meeting efficiency.

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Handled, processed and distributed confidential high level information. Developed processes to maintain confidentiality policies and procedures.

Compiled and analyzed detail program data. Track statical numbers and report important information to board members, other agencies, and national programs.

Detailed presentations to board members, donors and volunteers.

Implement all special events. Lead role in annual fund raising event as well as all other special events.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Conducted training classes and demonstrated principles, techniques, procedures and methods for volunteers to work with children and other professionals.

Employed a variety of assessment tools and strategies to improve staff instruction methods.

Investigated and resolved volunteer and other professionals inquiries and complaints in an empathetic manner.

April 2009 to Current

RH Sanders & Associates

CPR & First Aid Teacher

Highly trained instructor that teaches the highest level of CPR, First Aid and Universal Precautions .

Teach classes to professional health care professionals, teachers, coaches, foster parents and childcare staff.

Successfully improve student participation during classes through integration of creative role-playing exercises.

Uses a variety of teaching techniques to teach to different educational and occupational levels.

May 1997 to February 2003

Majestic Packaging, LLC Denver, CO

Office Manager

Office Manager reporting directly to President and support for sales personal

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Worked with vendors to order and maintain and manage customer inventory as well as office supply inventory.

Assisted in all areas of administrative work including data entry, receptionist duties, files organization, research and development, sales support and office management.

Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Provided support towards President and sales team in managing operation workflow.

Compiled statements instrumental in the sale and acquisition of Majestic Packaging to KHL, Inc.

Education

2010,

Motivational Speaking

Certified motivational speaker

Inspire volunteers that deal with extreme circumstances involving children and professionals in the social service field.

2010,

Conflict Resolution

Certified in Conflict Resolution strategies

Teaching staff and volunteers how to communicate properly to help diffuse situations before escalating out of control.

1998 Collin County Community College Plano, TX

Associate of Science Communications

Emphasis in Speech and Communication

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