Customer Service Quality Assurance

Priscilla Sims

Email: ********@*************.***

Address:

City: Leander

State: TX

Zip: 78641

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with 20 years experience applying financial and managerial accounting practices. Dedicated Bookkeeper who leverages initiative and resourcefulness to deliver excellence in meeting business objectives.

Educational Background:

High School Dipolma from Memphis High School, Memphis TX 1/2001 to 6/1962 (general)

Job History / Details:

Summary

Detail-oriented professional with 20 years experience applying financial and managerial accounting practices.

Dedicated Bookkeeper who leverages initiative and resourcefulness to deliver excellence in meeting business objectives.

Highlights

Strategic Business Planning

Budgeting/Forecasting

Maintain Payroll Records

Human Resources

Quality Assurance

Excellent Customer Service

Vendor Relations

Federal/State tax preparation

General and tax accounting

Inventory control/Purchasing

Financial reporting

Media Relations

Recruiting, Hiring, an Training

Supervising Personnel

Program Development

Marketing Strategies

Event Planning/Coordination

Analytical reasoning

Experience

July 2006 to Current

Austin Americus Diamond Austin, Texas

Office Manager

Creates records for CPA

Solely responsible for accounts receivable

Maintains all payroll files

Works directly with consumer finance and business insurance companies

Responsible for employee records and confidential files

Maintains vendor files

Created a system to access archive records

Maintains company check book

Performs all banking tasks

Orders and monitors all office supplies

Coordinates charitable donations

December 2003 to June 2006

Austin, Texas

Independent Insurance Agent

Specializing in 403(b) product for educators

March 2001 to August 2003

Rooster's Bay North Richland Hills, Texas

Partner

Member of a 3 person management team responsible for the conception, successful development, and profitability of a full-service restaurant.

February 2000 to March 2001

Convention Decorating Service Austin/San Antonio, Texas

Account Executive

Develop and implement high-impact sales and marketing campaigns designed to increase customer base and maintain existing clients at large trade shows

August 1998 to January 2000

Lubbock Women's Club Lubbock, Texas

General Manager

P&L accounting for food service operations including budgeting, inventory control, purchasing and facilities management. Created menus and trained/supervised employees. Planned, coordinated, and managed seminars for community organizations. Served as a liaison between board members and employees.

January 1997 to January 1998

First Financial Group Lubbock, Texas

Director of Marketing and Client Relations

Marketed estate panning and investments.

January 1974 to January 1998

Priscilla's Catering Lubbock, Texas

Owner/GM

Owner of a successful and profitable executive catering service which specialized in weddings, high profile special event planning and management for diverse corporations and conventions. Planned and executed full-service catering including menu development and themes for up to 2500 guests with the highest customer satisfaction standards.

January 1994 to January 1996

Resthaven Funeral Home Lubbock, Texas

Family Service Counselor

January 1991 to January 1994

Levity Restaurant Lubbock, Texas

Owner/GM

January 1974 to January 1993

Southern Sea/Chick N Sea Reataurant and Catering Lubbock, Texas

Co-Owner

P&L accountability for 3 full service restaurants generating annual revenues of $1.4m.

Supervised 135 employees

Performed on premise and off premise catering services and special event planing for groups of up to 10,000.

Established accounting, bookkeeping, payroll and personnel procedures.

Contact this candidate