Customer Service High School

Alexis Melum

Email: ********@************.***

Address:

City: Brooklyn

State: NY

Zip: 11209

Country: USA

Phone: 347-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High energy, outgoing server with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.

Educational Background:

High School Dipolma from Shoemaker High school, Killeen TX 1/2001 to 5/2003 (Psychology, global studies)

Job History / Details:

Summary

High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.

Highlights

Strong client relations

Exceptional communication skills

Strategic sales knowledge

Adaptive team player

Strong organizational skills

Listening skills

Fast learner

Exceptional communication skills

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Customer Follow-up

Ensured that customers were satisfied with company products and services.

Experience

October 2008 to 10/24/2012 12:00:00 AM

Buffalo Wild Wings Brooklyn, New York

waitress

Consistently provided professional, friendly and engaging service.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Skillfully promoted items on beverage lists and restaurant specials.

Routinely supported other areas of the restaurant as requested, including answering telephones.Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Developed and maintained positive working relationships with others to reach business goals.

Provided friendly and attentive service.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

August 2005 to October 2008

Applebees Brooklyn, NY

hostess

Greeted customers entering the store to ascertain what each customer wanted or needed.Trained new employees by providing knowledge of specific store tasks and policies.Assisted customers with food selection, inquiries and order customization requests.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

June 2008 to September 2008

Moms pharmacy Long Island, NY

data entry

Planned, developed, organized, evaluated and directed implementation of facility's resident care policies.Prepared folders and maintained records of newly admitted patients.Handled, processed and distributed confidential patient information.Standardized department filing system so secretarial staff could easily locate information in any filing center .

Education,

GED

Continuing Education

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