Customer Service Representative

Carlette Campbell

Email: ********@**************.***

Address:

City: Washington

State: DC

Zip: 20032

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced and dedicated administrative professional with over seventeen (17) years of high-level administrative and customer service experience in the public and private sectors.

Educational Background:

High School Dipolma from Keystone Job Corps Center, Drums PA 1/2001 to 4/1994 (Business/Clerical Program)

Job History / Details:

Career Overview

Experienced and dedicated administrative professional with over seventeen (17) years of high-level administrative and customer service experience in the public and private sectors.

Skill Highlights

Problem resolution

Meet deadline

Knowledgeable in [administrative function]

Self-starter

Meeting deadline

Microsoft Office skills

Administrative operations

Core Accomplishments

Customer Service:

I updated and maintained records on the status of thousands of apprentices and apprenticeship sponsors.

Responsible for training all new employees to ensure continued quality of customer service.

Ensured smooth operations by supporting executive team.

I prepared, reviewed, and gathered necessary documentation needed for updating the informational and background reports on agency services and accomplishments for annual reports, weekly report cards, etc.

Professional Experience

May 2005 to October 2011

District of Columbia, Department of Employment Services Washington, DC

Clerical Assistant

Provides meeting coordination, attends meetings, and captures and documents meeting minutes.

Documents and tracks action items and the status of those actions.

Creates attendance sheets and agendas for meetings.

Handled sensitive and confidential information.

Recruited, screened, scheduled and performed background checks on potential job candidates.

Added and updated individuals in the agency donor base system.

Assisted in rewriting the agency's Operations Manuals and in updating all volumes.

Assisted the Director in day-to-day operations of the office.

Proofed and edited written documentation.

Compiled and created informational and background reports on services and accomplishments of the agency.

Receives all visitors and telephone calls for supervisor.

Directs calls to the appropriate office or individual.

Responds to requests for information regarding office functions.

Prepares responses to correspondence or transmits to appropriate personnel for response.

Provides administrat.

December 2003 to January 2005

George Washington University, Student Accounts Department Washington, DC

Senior Secretary

Composed tuition estimation letters, student verification letters, and receipts.

Authorized to sign and compose responses to inquires requiring a broad knowledge of inter-office functions, policies and following of strict guidelines for the department.

Handled large volume on incoming calls.

Researched and gave feedback to client questions via electronic correspondence.

Presented detailed information on programs, functions, policies and procedures to students and parents regarding tuition payment.

Worked closely with supervisor on more complex projects by gathering background information to formulate a solution.

Assessed the need, by tracking inventory, and initiated the purchase or requisition of office supplies and equipment.

March 2002 to December 2003

George Washington University, Student Accounts Department Washington, DC

Senior Account Clerk

Greeted and directed students and parents.

Provided financial counseling to students and parents: directed to appropriate departments, when necessary.

Established and maintained student accounts and investigated and resolved problems on financial matters.

Handled the financial process for registration of students including verifying charges and adjusting for course changes.

Investigated and approved request for refunds due to overpayment, withdrawals and other changes.

February 2001 to September 2001

TWD & Associates, Inc Falls Church, VA

White House Telephone Operator

Qualified and directed all white house and presidential calls using a multi-line phone system.

Coordinated conference calls.

March 1996 to February 2001

Briefings Publishing Group, LLC Alexandria, VA

Senior Customer Service Representative

Point of contact for other customer service representatives.

Processed information for the company's largest publication by: receiving, reviewing, and entering order requests into the database system.

Responsible for charging credit card accounts, depositing checks, and applying payment information to the customer accounts.

Assisted in fulfilling orders in the mailroom.

Answered and followed up customer inquiries regarding subscriptions, billing and payment information by communicating orally, written, and/or electronically.

Liaison for all subscription agencies who placed large orders and maintained order requests, files, and payments.

Trained new and temporary employees, co-workers, and incoming supervisors.

October 1994 to March 1996

Temps & Company Alexandria, VA

Receptionist/Clerical Assistant

Greeted and directed all calls.

Coordinated faxes, typing, filing, order processing, and maintaining of clerical records and data entry.

Education

1994 Keystone Job Corps Center Drums, PA

Business/Clerical Program

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