Customer Service Manager

Lauren Hoxie

Email: ********@***************.***

Address:

City: El Cajon

State: CA

Zip: 92020

Country: USA

Phone: 619-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager skilled with working with a diverse group of people.

Educational Background:

High School Dipolma from California State University,Chico, Chico CA 1/2001 to 5/2004 (Kinesiology)

Job History / Details:

Career Overview

Energetic and reliable office manager skilled with working with a diverse group of people.

Skill Highlights

Problem resolution

Administrative support

Meet deadline

Schedule management

Insurance processing

Patient charting

Health insurance processing

HIPAA compliance

Insurance eligibility verification

Patient scheduling

Knowledgeable in Microsoft Word, Outlook, and Excel

Meets/exceeds goals

Attention to detail

Administrative operations

Workers' compensation knowledge

Core Accomplishments

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Professional Experience

July 2006 to Current

PRN Physical Therapy San Diego, California

Front Office Manager

Provided efficient customer service to clients.Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Managed incoming and outgoing calls for busy medical office.

Education

2004 California State University,Chico Chico, California

Bachelor of Science Kinesiology

Created wellness program for all faculty at CSU Chico, including exercise regime and training for other students

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