Customer Service Manager
Resume:
Combination Resume Sample: Accounting
SUZANNE STUDENT
Sacramento, CA 95800
********@********.***
Objective: To obtain an accounting position with a CPA firm
Education
Bachelor of Science, Business Administration, Accountancy concentration
California State University, Sacramento, December 2009
GPA major: 3.67 GPA overall 3.40
Honors: Dean s List
Computer Skills: Excel, Word, PowerPoint,Quicken
Language Skills: Chinese (Mandarin and Cantonese)
CPA Exam: April 2010
Achievement: Managed a restaurant that has been ranked #1 for three consecutive years
Skills and Qualifications
Accounting:
Processed biweekly payroll, verified timesheets, for 3-10 restaurant employees
Strong understanding of accounting principles and procedures obtained in a classroom
setting
Provided timely and accurate bookkeeping services for private clients small businesses
Verified incoming A/P invoices and paid vendors
Communication:
Interacted with all levels of personnel in a restaurant from the owner to the servers
Made several presentations to groups of 50 on the subject of motivation and persuasion
techniques
Wrote a research paper on American foreign policy and how it influenced the economy
Client Relations:
Assisted customers in the selection of food items in a Chinese restaurant
Resolved customer issues by listening to their concerns and offering reasonable
solutions to problems
Offered excellent customer service to customers with special needs and catering
requirements; e.g., banquets, large parties, specialized food preparation
Work History
Manager, Peking Restaurant, El Dorado Hills, CA 2006-present
Bookkeeper, private clients, Sacramento, CA 2003-present
Waitress, Posh Bistro, Sacramento, CA 2003-2004
Affiliations
Beta Alpha Psi
Sacramento Food Bank
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