Customer Service Manager
Resume:
Shipping / Rec Clerk/ CS (El Paso )
**********@*****.***
Ricardo Rodriguez
El Paso, TX 79924
915-***-**** mobile
**********@*****.***
OBJECTIVE:
My objective is to obtain a position and grow within a company where I may apply my skills utilizing my strong analytical, interpersonal and customer service skills and years of experience.
SKILLS + EXPERIECE:
Customer Service/ Sales
Bilingual English and Spanish
Check order forms, confirm and cancel product orders
Correspond with customers and clients
Maintain a professional relationship with customers
Professional demeanor, team player oriented
Ability to interface with internal and external parties at all levels
Excellent oral and written communication skills
Strong organizational skills with the ability to do multiple high priority projects with a keen attention to detail
Hands on and a motivated self-starter
Data Services Manager/ Administration Assistant
Maintain in-office calendar, itinerary, graphs and tracking schedules/ appointments
Format monthly newsletter
Create and reconfigure client database
Meet with suppliers and vendors to negotiate pricing and delivery schedules
Answer phones, greet and assist visitors and clients
Handle general administrative duties such as filing, faxing, copying, mailing
Knowledgeable systems: Symix, AS400, Word, Excel, Power Point, Acrobat, MS Office, Word processing and spreadsheets
Equipment: General office machinery, talazons, forklifts
Shipping and Receiving
Oversee the day activities of the shipping /receiving dept.
Responsible for coordination and scheduling outgoing and incoming materials, parts, or products
Review contract/customer requirements with regard to packaging and shipping
Prepare all shipping documents and labels per contract requirements
Negotiate freight quotes and schedule outgoing shipments
Assist in physical inventory
Provide shipping status to customers
Manage and oversee 10 to 15 employees, including hiring and training
Operating a forklift (propane and electrical)
EMPLOYMENT HISTORY:
May 2012- Present Superior Health Plan/ Member Services
6070 Gateway East # 2
El Paso, TX 79925
Gabby Garcia- Supervisor
915-***-**** x 22417
Aug 2009- Aug 2011 ACS- Sprint/Nextel Technical Support/Customer Service Supervisor
1390 Don Haskins
El Paso, TX 79936
Donald Wiseman- Operations Manager
214-***-****/ or Mike Tiscareno (HR) 915-***-****
July 2007- June2009 AT&T Internet Service- Customer Self Install
12 Founders
El Paso, TX 79906
Edgard Maldonado- Operations Manager
June 2006-Dec 2007 Team World Wide-Operations Manager
26 Walter Jones
El Paso, TX 79906
Joe Fernandez- owner
June 1998-June 2006 Yazaki North America-Supervisor
20 Butterfield Trail
El Paso, TX 79906
Irma Baca- HR Supervisor
EDUCATION:
Graduate of Austin High School, El Paso Texas, High School Diploma- 1996
Management, Inventory, Shipping and Receiving Workshops
Seminar certificates
10 Employee of the month certificates
REFERNCES:
Available upon request
Contact this candidate