Customer Service Administrative Assistant

Computer/Network/Mechanical/Handyman (Taylor)

Date: 2012-11-05, 4:05PM EST

********@*****.***

Computer Repair 15 years

Network Engineer 2 years

Mechanic 10 Years

Handyman 20 years

Main objective to make and make the company

Nathaniel J. Perkins

14674 Marvin Taylor, MI 48180

734-***-**** ********@*****.***

Qualifications Summary

* Solid computer operations background involving

installation, maintenance, and troubleshooting of PC

hardware, operating systems, and numerous software applications.

* Working experience with network management tasks,

including user and security administration,

file / directory access, and remote access services.

* Highly efficient Computer Specialist with comprehensive

knowledge and technical expertise in PC fabrication,

configuration, and system networking. Excellent customer relations / service.

Technical Knowledge

Networks: TCP/IP, IPX/SPX, NWLink, Printers, NETBEUI, DNS,

DHCP, IIS Servers, NT Servers and Workstations.

Operating Systems: MS-DOS, Windows

95/98/ME/XP/Vista/7, Windows NT/2000/2003 Server, Novell, and Linux.

Hardware: Modem, Peripherals, Host Interface Cards,

Bridges, Hubs, CAT5 Cables, SCSI devices,

Cisco systems, switches, routers, SATA devices.

Other: Exchange Server 5.5/2000/2003

SQL Server 2000/2003/2005.Sharepoint Server.Visio and MS ofice suites.

Education

Romulus High School - Romulus MI Graduated

National Institute of Technology - Dearborn, MI 2002-2003

Network Administration Certificate

* Made Dean's list for Performance and Attendance

SENS - onsite Assistant Technician 11/06/2012 - 12/06/2012

Installed 5 VDUs, 2 D-Link switches, Battery backups, Cash Drawers and Receipt Printers Finalized all connections and turned over to

offsite support.

Photographed, documented, and walked through with franchise owner to ensure work order was complete and satisfactory.

Self Employed/Laid off Computer Repair 11/2010-10/2012

*Diagnosed repaired and configured various notebooks and PCs.

*Removed viruses and configured detection software.

*Provided computer support, analyst, administrative and training services for not-for-profit that provides assistance and therapy to youth and families.

LSG SkyChefs INC Romulus,MI Coordinator 09/2008-10/2010

*Worked directly with various other departments to insure ontime delivery of quality products to various airlines.

*Consistantly worked with Food department and chefs to insure Pilots and flight attendants had optimal products.

Ray's Roofing Belleville, MI Administrative Assistant 02/2004 - 02/2008

* Prepared letters, documents, and email messages to clients.

* Setup and maintained the office's network and computers.

* Placed orders for display and business materials.

Quality Computers Taylor, Mi Technician 02/2003 - 02/2004

* Diagnosed and repaired computers, documented all work.

* Helped with sales and marketing.

* Responsible for pickup and delivery of computers.

Best Buy Southgate, MI Customer Support/Bench Tech 10/2001 - 02/2003

* Responsible for managing inventory and product delivery.

* Repaired and configured customers computers, promoted company's services.

* Provided customer service in a timely manner in person and over the phone.

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