Customer Service Representative
Resume:
Jose Rodriguez
Email: ********@**-********-********.***
Address:
City: Providence
State: RI
Zip: 02908
Country: USA
Phone: 401-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
My objective is to see myself with an employer where i can maximize my customer service skills,quality assurance,training and experience.
Customer service management where my experience can be utilized to improve customer sasisfication.
To secure a position with a well established employer or company with stable environmnet that will lead to a lasting relationship in the field of customer service representative,warehouse,shipping/receiving,call center,food service,sales,hospitality,letter carrier,distrubution,driver,etc
To obtain a position that will enable me to use my strong interpersonal/organizational skills,education background, and ability to work well with people.
Educational Background:
High School Dipolma from Educational Services, Cranston RI 1/2001 to 4/2009 (G.E.D.)
Job History / Details:
Summary
Objective Skillful and dedicated Bilingual Customer Service Representative, looking to enhance my organizational and critical decision-making skills within a potential long term employer.
Highlights
Building relationships with internal and external customers of all ages including elderly
Enthusiastic team player, work well in group projects or self-managed situations
Utilize problem solving skills to achieve performance
Goal driven
Fluent in English and Spanish
Proficient in Ms Word, Outlook
Able to lift
Electric pallet jacket certification
Front desk management including busy phones
Accomplishments
Customer Satisfaction-The customer-satisfaction achievement shows i' am are able to meet customer needs and retain his or her attention beyond the transaction.
Team support-Team support is being the stand-out person that meets business goals and has a strong customer-satisfaction record, and that also supports team members by helping them achieve the same goals
Consistency-Consistency is providing the same high level of service that generates sales, satisfies the customers, and supports the team all the time every time. Consistency should never be overlooked when striving to achieve customer-service excellence. It is the key indicator that i' am a valuable team player that is dependable and trustworthy and can perform in all situations that arise, even the most difficult.
Experience
October 2012 to Current
IATSATE Local 23 Providence, R.I.
Carpentry
Using various tools drills,hammers,measurements,saws,planes,chisels,screwdrivers, and blue prints building material, floor systems, wall and ceiling, stage framing and more
Installing kitchen cabinets,siding and dry wall
Setting up the events for the Dunkin Donut Center
Assisting the event coordinator with the wiring /Clean up
June 1995 to Current
Stop&Shop Providence, RI
Front End Bagger
Provide outstanding customer service in fast paced environment
Serve as interpreter when needed to convey needs of customers to management
Consultatively assess customers' needs and make appropriate recommendations to satisfy needs
Prepare warehouse inventory, order processing, invoice verification,
Organize stock area using electric pallet jack
Stocking,restocking, shipping/receiving
Maintain customer and work environments to meet strict levels of cleanliness, professionalism and meet health and safety regulation
Cash management, consistently balance cash drawer with 100 percentage accuracy
Report safety hazards
October 2010 to November 2010
Adecco Providence, RI
Customer Service/Interpreter
Managed busy desk marketing At & T Services
Provided information to consumer regarding services
Prepared invoice and focused on customers needs
Assisted in the sales for customers
October 2010 to October 2010
Westaff Providence, RI
GeneralLaborer
Responsible for picking customers orders.
Assist with inventory as needed.
Warehouse, unloading merchandise
Cleaning and preparing the job site
loading and delivering materials and using a variety of tools and machines,such as blowtorches, forklifts, levels, lifts, power drills, grinders, saws, pressure washers and water spraying equipment
October 2009 to October 2010
Walgreen's Providence, RI
Cashier/Service Clerk
Provided outstanding customer service in fast paced environment
Cash management, balanced cash drawer with 100 percentage accuracy
Interpreted for customers when necessary
Performed warehouse inventory, shipping/receiving, stocking shelves
Merchandising, invoice verification
Maintained store standards for professionalism both inside and outside building
August 2009 to November 2009
Elmwood Counter Tops Cranston, R.I.
Assembler
Assembled variety of counter tops for residential and business installations
using variety of tools, Such as power drills,routers,Measurement,Etc
Provided outstanding customer service through careful assessment of order specifications
Invoice verification
Selected customer orders, stocked and replenished inventory restocking
Shipping/receiving
Education
2009 Educational Services Cranston, R.I.
GED G.E.D.
Ralph Orleck, Special Education Director/Principal
Contact this candidate