Customer Service High School

Matthew Skelly

Email: ********@****************.***

Address:

City: Navarre Beach

State: FL

Zip: 32566

Country: USA

Phone: 727-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To work to the best of my ability

Educational Background:

High School Dipolma from River Ridge High School, New Port Richey FL 1/2001 to 6/1999 (General Education)

High School Dipolma from Electronic Technicians Association, New Port Richey FL 1/2001 to 11/2012

High School Dipolma from Electronics Technicians Association, New Port Richey FL 1/2001 to 11/2012

High School Dipolma from National Restaurant Association, New Port Richey FL 1/2001 to 11/2012

Job History / Details:

Highlights

Strong written and verbal communication skills. Basic comprehension of written and verbal Spanish (Basic)

Proficient in Microsoft Office 2007

Knowledgeable in RTIconnect: In store food cost, labor scheduling, cash control and sales reporting system

Interviewing and training skills

Food and beverage handling expert

Strong customer relationship builder

Ability to handle/resolve problems

Management and leadership experience

Prior experience with Focus POS System

Strong restaurant serving experience

Experience in banquet operations and off-site catering

Accomplishments

Played a key role in obtaining restaurant's liquor license and expanding the bar area, thereby increasing overall sales by 3.2 percentage from previous year.

Responsible for coordination of up to 18 servers in restaurant with capacity of 200.

Saved company over $5,000 within one year by eliminating unnecessary discounts to the public.

Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service.

Instructed cooks and other workers in the preparation, cooking, garnishing and presentation of food.

Inspected dining and serving areas to ensure cleanliness and proper setup.

Planned and prepared food for parties, holiday meals, luncheons, special functions and other social events.

Trained kitchen staff on proper use of equipment, food handling and portion sizing.

Spoke with patrons to ensure satisfaction with food and service.

Experience

September 2010 to October 2012

Beef O' Brady's Restaurant Trinity, Florida

General Manager

Directed three Assistant Manager's and twenty employees for a full service restaurant with 750,000 in annual revenue. Over sees sales, customer service, housekeeping, accounting, facility maintenance. Manged overall finances of the property; processed bank transactions/deposits and maintains daily accounting ledger. Worked closely with staff to ensure optimal operational success. Resolves issues to guarantee customer satisfaction. Revived a struggling operation to an appropriate level of turnaround success. Revamped pricing strategy, implemented effective promotional strategies, trained a high-performance service team and helped boost corporate image. Served as principle in the development of the RTI software management system covering regional needs.

September 2009 to August 2010

Beef O' Brady's Restaurant St. Petersburg, Florida

Manager Trainee

Served as manager trainee for over a year to acquire the skills and knowledge base in becoming part of the existing management staff. Focused significantly on customer service. Worked as a server and Bartender for the facility and met regularly with management staff on establishing personnel scheduling, training and staffing requirements.

September 1997 to November 2008

National Safety Information Exchange New Port Richey, Fl

Sales and Marketing Aide

In addition to content research, served in sales and marketing of the Responder Safety Reference and Resource Database subscription service. Communicated frequently with corporate directors on sales marketing strategy

Education

1999 River Ridge High School New Port Richey, fl

High School Diploma General Education

2006 Electronic Technicians Association Greencastle, In

Certification Computer Science

Graduated as Computer Service Technician in Hardware and Software for servicing networks and stand alone computers.

2006 Electronics Technicians Association Greencastle, In

Certification Customer Service

Coursework in Marketing and Advertising

Advanced sales training

Training in Customer Service for Technical Support

Coursework in Business and Communications

2010 National Restaurant Association St Petersburg, Fl

Certification Food and Beverage

Specialized in proper food handling.

Knowledgeable in preventing food borne bacteria.

Certification #8031291

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