Customer Service High School

Kyle Diaz

Email: ********@***********.***

Address:

City: Lancaster

State: CA

Zip: 93535

Country: USA

Phone: 661-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I'm very hands-on, pragmatic, motivated, and productive. Always prompt, and ready for work.

Educational Background:

High School Dipolma from Eastside High School, Lancaster CA 1/2001 to 5/2011 (psychology, french)

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I'm very hands-on, pragmatic, motivated, and productive. Always prompt, and ready for work.

Core Strengths

Floor set design and visual displays

Customer service

Strategic sales

Listening skills

Excellent communication skills

Energetic work attitude

Adaptability

Conflict resolution

Strong organizational skills

Creative problem solver

Problem solver

Fast learner

Courteous demeanor

Accomplishments

Conflict Resolution

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Sales

Consistently generated additional revenue through skilled sales techniques.

Work Experience

May 2012 to July 2012

Rosemary's Flowers Lancaster, California

Sales

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing, product assistance and cleaning while providing excellent customer service.Assisted customers with store and product complaints.

Educational Background

2011 Eastside High School Lancaster, California

High school diploma

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