Manager Customer Service

Eduardo Elizondo

Email: ********@**********.***

Address:

City: Houston

State: TX

Zip: 77019

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional with more than 20 years of experience planning, developing and implementing results driven programs designed to assist individuals from minority and underrepresented populations.

Educational Background:

High School Dipolma from University of Houston, Houston TX 1/2001 to 5/1995 (Educational Psychology)

High School Dipolma from University of Houston, Houston TX 1/2001 to 11/2012

Job History / Details:

Professional Summary

Professional with more than 20 years of experience planning, developing and implementing results driven programs designed to assist individuals from minority and underrepresented populations.

Core Qualifications

Fluent and literate in both English and Spanish

Excellent organizational & public speaking skills

Self motivated

Working knowledge of Windows, Outlook, Excel, Power point and Word

Previous experience in the area of community outreach, event planning, and working with various institutions of higher education

Experience

March 2008 to Current

CITGO Petroleum Corp. Houston, TX

Programs and Projects Analyst, Simon Bolivar Foundation

Primary responsibilities include coordinating the logistics of managing multiple patient caseloads to ensure that they receive the necessary medical treatment. Interact closely with clients as well as service providers to ensure that all patient needs are met. Establish and maintain professional relationships with providers to assure that necessary services are administered during the patient's stay. Submit and prepare weekly, monthly, quarterly and annual presentations regarding the status of the patients. Assist in conjunction with the financial analyst to assure that the budget is maintained for each patient and paid out accordingly. Successes include the development of effective strategies and necessary protocols to streamline the logistical process associated with patient procedures.

May 2007 to March 2008

Vacations to Go Houston, TX

Travel Counselor, Spanish Department

Responsible for assisting domestic and international, primarily Spanish speaking clients in meeting their travel needs. Resolved customer service issues and provided necessary translations for clients. Demonstrated cultural sensitivity and attention to detail specifically tailored to the client's needs.

January 2007 to June 2007

RUMBO newspaper Houston, TX

Marketing Manager/Advertising

Responsible for creating marketing promotions, targeted at the Hispanic population, for clients in both Houston and National markets. Coordinated and developed events designed to increase visibility and awareness of product and services.

March 2006 to September 2006

Rice University Houston, TX

Program Coordinator, James Baker Institute for Public Policy

Coordinated the U.S. Mexico Border project to investigate and research issues on immigration, health care, education and workforce development. Establish partnerships between respective academic institutions in both the U.S. and Mexico, in order to promote cross-cultural exchange programs.

October 2003 to February 2006

Collaborative for Children Houston, TX

Program Manager

Responsible for managing federal grant developed to provide educational access to low income children. Ensured that funds were used effectively through progress reports and evaluations. Facilitated and arranged meetings with community partners including Houston ISD and Rice University. Supervised staff in the areas of parent education and child care consulting serving families of children ages 0-6.

July 1991 to April 2006

University of Houston Houston, TX

Interim Asst. Dean of Students, Career Counselor & Instructor

Employee in various positions including: Interim Asst. Dean of Students, Career Counselor, Program Manager and Instructor for the Center for Mexican American Studies and Admissions Counselor. Responsibilities included conducting thorough investigations pertaining to student disciplinary issues, directing a retention program aimed at assisting 70 undergraduates towards successful graduation and leading the effort to increase overall Hispanic enrollment.

May 2003 to October 2003

Gary Job Corps Houston, TX

Senior Career Adviser

In charge of supervising 11 career advisers whose primary responsibilities were to provide case management and job development to over 700 Job Corp graduates by developing partnerships with local employers. Goal was to assure that clients were matched with employment that best suited their skill set. Successfully implement strategies in attaining necessary goals through the execution of effective managerial skills.

July 2002 to April 2003

Community Family Centers Houston, TX

Case Manager, Young Fathers Program

Provide counseling and mentoring to young fathers from minority and underrepresented populations. Assist in the development of social and communication skills as well as continued education, job training and placement. Implement measures to increase levels of participation.

Education

1995 University of Houston Houston, TX

Master of Arts Educational Psychology

1991 University of Houston Houston, TX

Bachelor of Arts Psychology

Professional Affiliations

CITGO in Action - current volunteer

Casa de Esperanza - Current volunteer since 2006, Volunteer of the Year Award- 2008

University of Houston Alumni Association - Life member and volunteer

American Red Cross - Past Board member, Past Chair, Modern Leadership Council

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