Susan Hort

Email: abpg21@r.postjobfree.com

Address:

City: Butte

State: MT

Zip: 59701

Country: USA

Phone: 406-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment. Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from Escondido High School, Escondido CA 1/2001 to 5/1970 (General)

High School Dipolma from Palomar Community College, Escondido CA 1/2001 to 11/2012

Job History / Details:

Career Overview

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Core Strengths

Markdown/promotional procedures

Inventory control

Telephone inquiries

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Problem solver

Active listening skills

Store maintenance

Quick learner

Proficient in cash management

Multi-line phone talent

Mediation capability

Opening/closing procedures

Energetic work attitude

Large cash/check deposits

Energetic work attitude

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

June 2009 to January 2012

K Mart Butte, MT

Front End Associate

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Assisted customers in person and via telephone.

Cross-trained and provided back-up for other customer service representatives when needed.

Assisted customers with store and product complaints.

Set up and explained new membership contracts.

Guaranteed positive customer experiences and resolved all customer complaints.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Facilitated accurate markdowns and monthly inventories.

Politely assisted customers in person and via telephone.

Worked as a team member performing cashier duties, product assistance and cleaning.

January 1996 to May 2002

Graybill Medical Group Escondido, CA

Lead Receptionist/ Scheduler

Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.

Updated patient financial information to guarantee accuracy.

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Professionally and courteously verified appointment times with patients.

Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Prepared patient charts, pre-admissions and consent forms as necessary.

Assigned appropriate medical codes with a percent accuracy rate.

Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.

Confirmed patient information, collected copays and verified insurance.

Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.

Communicated with medical transcriptionists regarding patient medical records.

Applied payments, adjustments and denials into medical manager system.

Adeptly managed a multi-line phone system and pleasantly greeted all patients.

Verified patients' eligibility and claims status with insurance agencies.

Prepared patient charts accurately and neatly for the clinic.

Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.

Maintained strict patient and physician confidentiality.

Educational Background

1970 Escondido High School Escondido, CA

High School Diploma General

Palomar Community College San Marcos, CA

Early Child Development/Medical Assistant

Coursework in Healthcare Management

Coursework in Medical Assisting

Coursework in Early Childhood Development and Child Psychology

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