Manager Quality Assurance

Steve Nergord

Email: *********@********.***

Address: *** ********** #***

City: Carmel

State: CA

Zip: 93923

Country: USA

Phone: 831-***-****

Skill Level: Entry

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Steve Nergord

Professional Objective

Career opportunity in supervision where my

extensive operational experience will be of value. I have a background in Retail Sales as well as Restaurants. Areas of competency:

Management

Training & Program Development

Operations

Sales

P&L

Education

Bachelor of Arts - Whitworth College, Spokane, WA

Selection Research Institute, Lincoln Nebraska

Qualifications

Training & Program Development

Assumed lead roll in the development of the management training program for Pallino Pastaria's 8 restaurants. Assessed the needs of the individuals and specific restaurants; developed instructional materials & implemented management training. Additional responsibilities:

Screened, interviewed and hired management and crew

Produced working template for each GM with hourly, weekly & monthly duties to be accomplished

Provided one on one instruction on understanding of P & L statements, how to control COGS, perform and trouble shoot inventories & screening and hiring of crew members.

Fashioned training programs for all line level positions & trained new management how to use them.

Business Administration

Administrative experience includes policy and program development, staffing, quality assurance, guest relations and daily operations. Experience includes hiring, orientation, scheduling, training and disciplinary action. Supervised staff of 30 & liaison between 7 general managers and corporate staff.

Marketing & Promotions

Monterey Peninsula Jazz Orchestra -produced; Board of Directors

Monterey Peninsula Vocal Jazz Ensemble & Jr. Jazz Ensemble

"Jakes Nannies" -developed for Flakey Jakes

Entertainments Catering -"#1 Place to have a Wedding in Carmel"

Capers Bistro - Triple A Three Diamond Award & Top Ten Restaurants in the Spokane Washington area

Pallino Regional Italian Wine tasting and classes

Employment Summary

Nergord Real Estate Team 2007-present

Marketer, property management

Kurt`s Carmel Chop House, Carmel, CA 2003-2006

General Manager

Pallino Pastaria, Seattle Washington 2000- 2002

Executive General Manager

Capers Bistro, Coeur d'Alene, Idaho 1997-2000

Owner

Entertainments Catering, Coeur d'Alene, Idaho 1994-1997

Owner

Scooter McQuades, Portland, Oregon 1991-1993

Owner

Mission Ranch, Carmel, California 1987-1991

Catering Director

Banana Republic, Carmel, California 1986-1987

Assistant Manager

Fairbanks Entertainment Center, Fairbanks, Alaska 1985-1986

Food and Beverage Director

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